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Storage
All connected equipment should be turned off, then disconnected from the UPS to avoid
battery drain. Unplug the UPS from its AC receptacle, then press and hold its ON/OFF button
to deactivate it. The UPS is now ready for storage. When storing the UPS for an extended
period of time, fully recharge the UPS batteries once every three months by plugging the
UPS into a live AC outlet and letting the UPS charge for 12 hours. If the UPS batteries are
discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from
Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning
your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or
an authorized Tripp Lite service center must have transportation charges prepaid. Mark
the RMA number on the outside of the package. If the product is within its warranty
period, enclose a copy of your sales receipt. Return the product for service using an
insured carrier to the address given to you when you request the RMA.
Storage & Service
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