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8. Storage and Service
Storage
The battery cabinet must be stored in a clean, secure environment with a temperature less
than 40° C and a relative humidity less than 90% (non-condensing). Store the battery cabinet
in its original shipping container if possible. Charge the batteries for at least 24 hours prior to
use. Do not rely on the battery cabinet to provide backup power to connected equipment until
the batteries are fully charged.
Note: If the UPS system remains off for an extended period of time, it should be turned on
periodically to allow the batteries to recharge. The UPS system should be turned on and the
batteries should be recharged at least one uninterrupted 24-hour period every 3 months.
Failure to recharge the batteries periodically may cause irreversible battery damage.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of
Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For more
information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead,
visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions will be emailed to you. Any damages (direct, indirect, special or
consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center are not covered under warranty. Products shipped to Tripp Lite or
an authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured
carrier to the address given to you when you request the RMA.
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