6
Storage and Service
Storage
First, turn the UPS system OFF by pressing the ON/OFF/TEST/MUTE button for 1 second (the
UPS will beep and the green ON/OFF light will cease to illuminate). Second, disconnect connected
equipment. Third, disconnect the power cord from the wall outlet. If the UPS system will be stored for
an extended period of time, recharge the batteries completely once every three months by connecting
the UPS system to a live AC outlet and turning it on for 8 hours. If the UPS batteries are discharged for
an extended period of time, they may suffer permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service problem
does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite
at (773) 869-1233. A service technician will ask for the UPS’s model number, serial number and
purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization
(RMA) number, which is required for service. If you require packaging, the technician can arrange
to send you proper packaging. Securely pack the UPS to avoid damage during shipping. Do not use
Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental or consequential)
to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not
covered under warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of the
package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales
receipt. Return the UPS for service using an insured carrier to the address given to you by the
Tripp Lite service technician.
Note on Labeling
Two symbols are used on the label:
V~ AC Voltage V DC Voltage
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series num-
ber. The series number can be found on the product nameplate label, along with all required approval markings and information. When
requesting compliance information for this product, always refer to the series number. The series number should not be confused with the
marking name or model number of the product.
Tripp Lite has a policy of continuous improvement. Product specifications are subject to change without notice.
Made in China.
1111 W. 35th Street, Chicago, IL 60609 USA
(773) 869-1234 • www.tripplite.com
