12
Storage and Service
Product Registration
Visit www.tripplite.com/warranty today to register your new Tripp Lite product. You’ll be automatically entered into a
drawing for a chance to win a FREE Tripp Lite product! *
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite. For
more information on service, visit www.tripplite.com/support.
Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions, will be emailed to you. Any damages (direct, indirect, special
or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured
carrier to the address given to you when you request the RMA.
FCC Part 68 Notice (United States Only)
If your Modem/Fax Protection causes harm to the telephone network, the telephone company may temporarily
discontinue your service. If possible, they will notify you in advance. If advance notice isn’t practical, you will be
notified as soon as possible. You will be advised of your right to file a complaint with the FCC. Your telephone
company may make changes in its facilities, equipment, operations or procedures that could affect the proper
operation of your equipment. If it does, you will be given advance notice to give you an opportunity to maintain
uninterrupted service. If you experience trouble with this equipment’s Modem/Fax Protection, please visit www.
tripplite.com/support for repair/warranty information. The telephone company may ask you to disconnect
this equipment from the network until the problem has been corrected or you are sure the equipment is not
malfunctioning. There are no repairs that can be made by the customer to the Modem/Fax Protection. This
equipment may not be used on coin service provided by the telephone company. Connection to party lines is
subject to state tariffs. (Contact your state public utility commission or corporation commission for information.)
Regulatory Compliance
18-12-065-933902.indb 12
1/7/2019 10:08:58 AM
