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Service/Warranty
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service
Programs are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading
of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a
Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model
and serial numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be
emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an
authorized Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its
warranty period, enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to
you when you request the RMA.
Service
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