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13 – Storage and Service
Storage
The UPS system must be stored in a clean, secure environment with a temperature less than 40° C (104° F) and a relative humidity less than
90% (non-condensing). Store the UPS system in its original shipping container if possible. If installation occurs more than 6 months after
you receive the UPS system, recharge the batteries for at least 24 hours prior to use. Do not rely on the UPS system to provide backup power
to connected equipment until the batteries are fully charged.
Note: If the UPS system remains off for an extended period of time, it should be
turned on periodically to allow the batteries to recharge. The UPS system should be turned on and the batteries should be recharged at least one
uninterrupted 24-hour period every 3 months. Failure to recharge the batteries periodically may cause irreversible battery damage.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs are
also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow
these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the
instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service
center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges
prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt.
Return the product for service using an insured carrier to the address given to you when you request the RMA.
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