11
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power,
press and hold the “ON/OFF/STANDBY” button for one second (an alarm will beep once briefly
after the interval has passed); then, unplug the UPS from the wall outlet. If you store your UPS for
an extended period of time, recharge the UPS batteries once every three months: plug the UPS into
a wall outlet; allow it to charge for 12 hours; and then unplug it and place it back in storage. Note:
after you plug the UPS in, it will automatically begin charging its batteries; however, it will not sup-
ply power to its outlets (see Quick Installation section). If you leave your UPS batteries discharged
for an extended period of time, they will suffer a permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System’s circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite
at (773) 869-1233. A service technician will ask for the UPS's model number, serial number
and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization
(RMA) number, which is required for service. If you require packaging, the technician can
arrange to send you proper packaging. Securely pack the UPS to avoid damage during ship-
ping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, inci-
dental or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. UPS Systems shipped to Tripp Lite or
an authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the UPS System is within the 2-year warranty
period, enclose a copy of your sales receipt. Return the UPS for service using an insured car-
rier to the address given to you by the Tripp Lite service technician.
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