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Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the POWER button for one second (an alarm will beep once briefly after the interval has
passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended period of time,
recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it to charge
for 4 to 6 hours; and then unplug it and place it back in storage. Note: after you plug the UPS in, it will
automatically begin charging its batteries; however, it will not supply power to its outlets (see Quick
Installation section). If you leave your UPS batteries discharged for an extended period of time, they will
suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does
not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link.
From here you can request a Returned Material Authorization (RMA) number, which is required for
service. This simple on-line form will ask for your unit’s model and serial numbers, along with other
general purchaser information. The RMA number, along with shipping instructions will be emailed to
you. Any damages (direct, indirect, special or consequential) to the product incurred during shipment
to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges
prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty
period, enclose a copy of your sales receipt. Return the product for service using an insured carrier to
the address given to you when you request the RMA.
Storage & Service
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