4
Warranty & Product Registration
Storage and Service
Equipment Installation
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
5-Year Limited Warranty
Seller warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for a period of
5 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Seller will repair or replace the
product, at its sole discretion.
THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OR TO DAMAGE RESULTING FROM ACCIDENT, MISUSE, ABUSE OR NEGLECT. SELLER MAKES NO
EXPRESS WARRANTIES OTHER THAN THE WARRANTY EXPRESSLY SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED
WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE;
AND THIS WARRANTY EXPRESSLY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. (Some states do not allow limitations on how long an implied
warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from jurisdiction to jurisdiction).
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended. Since
individual applications are subject to great variation, the manufacturer makes no representation or warranty as to the suitability or fitness of these devices for
any specific application.
Product Registration
Visit www.tripplite.com/warranty today to register your new Tripp Lite product.You’ll be automatically entered into a drawing for a chance to win a FREE
Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
It should be noted that the SRWO12US can support an equipment load up to 150 lb. maximum. Also, be sure the two locking pins have
been inserted to stabilize the rack. You do not want the rack to swing at all while installing equipment (see
Installation
section).
For all other equipment mounting, please refer to the intended equipment’s Owner’s Manual’s for equipment installation instructions.
Typically, this information can be found in the “Mounting” or “Rackmounting” sections of the manual. Tripp Lite has provided you with 24
Equipment Mounting Screws, included in this package.
Storage
The enclosure should be stored in a controlled indoor environment, away from moisture, temperature extremes, flammable liquids and
gasses, conductive contaminants, dust and direct sunlight. Store the enclosure in its original shipping container if possible.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of
the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service
center is not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation
charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period, enclose a copy of your
sales receipt. Return the product for service using an insured carrier to the address given to you when you request the RMA.
17-11-211 93-2993.indb 4
11/29/2017 10:16:47 AM
