Fresh IQ 22xx Troubleshooting Guide
Lock
Condition
LED State
Cooler/Freezer
Condition
Problem
Possible Cause
Action
Locked
Solid GREEN
Warm
Faulty component
Probe or lock failure
Replace probe or lock
Locked
Solid GREEN
Cold
Unit should be unlocked
Lock misaligned or failed
Check alignment of lock or
replace lock
Locked
Solid RED
N/A
Don't know why unit is locked
Unit locked by key-fob
Use P1 key fob to unlock
Locked
Solid RED or
flashing RED
N/A
Key fob does not unlock unit
Incorrect key-fob
Locate correct key fob to
unlock
Locked
Flashing RED
N/A
Fault
Fault detected
Find fault
Locked
Flashing RED
N/A
P1 key used to unlock but within 5
seconds unit re-locks
Temperature Probe or Power
Supply
Replace defective component
Unlocked
Solid GREEN
Warm
Faulty component
Probe or lock failure
Replace probe or lock
Unlocked
Solid GREEN
Cold
None
None
Unlocked
Solid RED
N/A
Unit should be locked
Locked by using the P1 key for
but doors should be locked
Use P1 key fob to unlock,
check alignment o lock or
replace lock
Unlocked
Flashing RED
N/A
Unit should be locked
Fault detected
Find fault, check the alignment
of lock or replace the lock.
Locked
Flashing RED-
GREEN
N/A
Unit should be unlocked
Cooler or freezer is warm
Make sure cooler or freezer is
on and wait for it to cool down,
Check alignment of lock or
replace the lock.
Unlocked
Flashing RED-
GREEN
Warm
None
Cooler or freezer temperature is
above normal
Make sure cooler or freezer is
on and wait for it to cool down
Unlocked
Flashing RED-
GREEN
Cold
Lock not detecting cold
temperature
Lock or temperature probe
problem
Wait 1 hour for cooler or
freezer to cool down below
40F for cooler, 0F for freezer,
if LED still flashes RED-
GREEN replace temperature
probe or lock
N/A
Not Lit
N/A
Lock failure or no power
Power supply, battery, or lock
failure
Replace defective component
