Warranty & Contact
EXCLUSIONS
TriTerra's warranty does not apply to (i) any product that is misused, abused,
modified, damaged by accident, or used for anything other than normal
consumer use as authorized in TriTerra's then current product literature, or (ii)
any product purchased through an online auc�on house. TriTerra's warranty
does not apply to any ba�ery cell or product containing a ba�ery cell unless the
ba�ery call is fully charged by you within seven (7) days a�er you purchase the
product and at least once every 6 months therea�er.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via
TriTerra website (h�ps://triterrapower.com/contact-us). If our customer service
team determines that further assistance is required, they will give you a Return
Material Authoriza�on (RMA) number and will provide you with prepaid return
shipping label that you can use to mail back your non-func�oning item(s). You
must properly package the product, clearly marking the RMA number on the
package and including proof of your purchase date with the product. We will
process your return and send your repaired or replacement product to you at
our expense for products being shipped to loca�ons in Asia. For product
purchased or being shipped outside of Asia, please contact the local distributor
from whom you purchased the product or email support@triterrapower.com to
obtain further distributor informa�on.
IMPLIED WARRANTIES
THE LIMITED WARRANTY STATED HERIN IS IN LIEU OF ALL OTHER EXPRESS
WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT
NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR NON-INFRIMGEMENT, EXTEND BEYOND THE
APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some
states do not allow limita�ons on how long an implied warranty lasts, so the
above limita�on may not apply to your. This warranty gives your specific legal
rights, and you may also have other rights which vary from region to region.
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