Service Policy
In the event of a complaint occurring, the following
procedure should be followed:
1
Telephone Customer Service on
0870 067 3333
(0845 762 6591 in Scotland and
in Northern Ireland)
, having available the model
number and power rating of the product, together
with the date of purchase.
2
Triton Customer Service will be able to confirm
whether the fault can be rectified by either the
provision of a replacement part or a site visit
from a qualified Triton service engineer.
3
If a service call is required the unit must be fully
installed for the call to be booked and the date
confirmed. In order to speed up your request,
please have your postcode available when
booking a service call.
4
It is essential that you or an appointed representa-
tive (who must be a person of 18 years of age or
more) is present during the service engineer's visit
and receipt of purchase is shown.
5
A charge will be made in the event of an aborted
service call by you but not by us, or where a call
under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and fur-
ring, incorrect water pressure, pressure relief device
operation, electrical installation faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site
visit and for any parts supplied.
7
Service charges are based on the account being
settled when work is complete, the engineer
will then request payment for the invoice. If this
is not made to the service engineer or settled
within ten working days, an administration
charge will be added.
Replacement Parts Policy
Availability:
It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture and
for a period of five years thereafter.
In the event of a spare part not being available a
substitute part will be supplied.
Payment:
The following payment methods can be
used to obtain spare parts:
1
By post, pre-payment of pro forma invoice by
cheque or money order.
2
By telephone, quoting credit card (MasterCard
or Visa) details.
3
By website order, www.tritonshowers.co.uk
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
TRiTon STandaRd GuaRanTee
Triton guarantee this product against all
mechanical and electrical defects arising from faulty
workmanship or materials for a period of two years
for domestic use only, from the date of purchase,
provided that it has been installed by a competent
person in full accordance with the
fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or replace
at our option without charge so long as it has been
properly maintained and operated in accordance
with the operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1
Breakdown due to:
a)
use other than domestic
use by you or your resident family;
b)
wilful act or neglect;
c)
any malfunction
resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of
controls;
d)
faulty installation.
2
Repair costs for damage caused by foreign
objects or substances.
3
Total loss of the product due to non-availability
of parts.
4
Compensation for loss of use of the product or
consequential loss of any kind.
5
Call out charges where no fault has been found
with the appliance.
6
The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses
and/or circuit breakers or any other accessories
installed at the same time.
7
The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage arising
therefrom, including the cost of repairing
damage, breakdown, malfunction caused by
corrosion, furring, pipe scaling, limescale, system
debris or frost.
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2008
Extended Warranty AVAILABLE NOW. Call 0870 067 3333 for more details.
Customer Service:
%
0870 067 3333
Scottish and northern ireland
Customer Service:
%
0845 762 6591
Trade installer Hotline:
%
0870 067 3767
Fax:
0870 067 3334
www.tritonshowers.co.uk
e mail: technical@tritonshowers.co.uk
