Trojan CARDIO COACH 460, Assembly, Care And Instructions Manual

10204M-28

1. Procedure for repairs

Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure to have the 
fault rectified speedily and professionally.
 

•  Do not return the product to the store* 

•  Call 0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)

•  The operator will try identify the fault, and will book a service team call out.

•  The service team will call you to agree a date and time to collect the faulty product.

•  Items repaired in our service centre will be returned to your home on an agreed date and time.

  * Note:

  Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service 

  operator will advise you of your repair procedure.

2. Cost of Repairs 
2.1 

Under warranty

•  Any items still under warranty will be repaired free of charge, as long as it complies with the 

  terms and conditions of the warranty. (refer to “warranties” section in this manual)

•  Any items that need to be repaired that are NOT covered in the warranty will be for the 

  consumer’s expense. A quote for the repair/replacement of these items will be provided to the    

consumer for approval prior to repairs being conducted.

2.2 

Out of  Warranty

•  Any items that need to be repaired once the warranty has expired will be for the consumer’s expense    

including call out fees. A quote for the repair/replacement of these items will be provided to the  

consumer for approval prior to repairs being conducted.

0861  876526

0861 TROJAN

16. TROJAN REPAIRS PROCEDURE

#10M9T004