TROY Group PocketPro USB, Installation And User Manual

Page 1: ...PocketPro USB Ethernet and Wireless Print Servers Installation and User s Guide Part Number 40171 120 Revision B ...

Page 2: ...LaserWriter and AppleTalk are trademarks of Apple Computer Inc IBM LAN Server and AIX are trademarks of International Business Machines Corporation LAN Manager Windows and MS DOS are trademarks of Microsoft Corporation VINES is a trademark of Banyan Systems Inc PrintKit is a trademark of Northlake Software QADD is a trademark of Network Compatibility Group LAN Attached and UNIX Printing for VINES ...

Page 3: ...ration of the Wireless Print Server 13 Windows Print Queue Configuration 14 Macintosh Print Queue Configuration 15 Management Methods 17 ExtendView Utility 17 ExtendView Web Utility 17 XAdmin32 Utility 17 WebXAdmin Utility 18 HP JetAdmin Utility 18 HP Web JetAdmin Utility 18 Command Console 18 Troubleshooting 19 Printing Problems 19 Troubleshooting Network Configuration Problems 21 Troubleshooting...

Page 4: ...ced users while providing networking professionals with advanced features for configuration Refer to the TROY PocketPro USB Administrator s Guide provided in PDF format on the TROY PocketPro USB Installation CD for information on the advanced features and configuration options available for this product TROY is confident that you will enjoy the many features of the PocketPro USB print server For m...

Page 5: ...ing systems Refer to the PocketPro USB Administrator s Guide provided in PDF format on the TROY PocketPro USB Installation CD for detailed information IMPORTANT For advanced software configuration for your computer and PocketPro USB print server please refer to the TROY PocketPro USB Administrator s Guide provided electronically in PDF format on the TROY PocketPro USB Installation CD You must use ...

Page 6: ...and holding this button for more than five seconds will reset the print server to factory default settings LED status indicators used to indicate the operational states of the print server Refer to page 8 in this user s guide for detailed LED status light descriptions Ethernet Port This port is used for connecting the PocketPro USB to an Ethernet card hub router or other wired access point for net...

Page 7: ...gabits per second 100BASETX GREEN OFF The unit is transmitting at 10 megabits per second or transmitting wirelessly if there is no Ethernet plugged into the wireless version ON There is an Ethernet link or wireless link if there is no Ethernet plugged into the wireless version OFF There is no Ethernet link LINK ACTIVITY YELLOW Blinking There is network activity 100BASETX LINK ACTIVITY YELLOW GREEN...

Page 8: ...ast 3 MB of free hard disk space to install the software A CD ROM drive to load the software A PC equipped with a USB version 1 1 or 2 0 port connector An Internet connection through a cable or DSL modem or an external dial up or ISDN modem for online product registration Macintosh System Requirements Macintosh users can access the configuration settings for the PocketPro USB print server through ...

Page 9: ...Frequency Channel of the wireless network If you are using TCP IP recommended for Windows Networks and are not connected to a DHCP server for obtaining an IP Address automatically you will need a unique IP Address for the PocketPro USB Wireless print server for example 192 168 1 14 If the PocketPro USB Wireless print server is not on the same IP subnet as the computers you are printing from you wi...

Page 10: ... for example 004017023F96 You may need this number in order to configure the print server 3 Mount the print server on either the printer or the desktop Printer mount attach the print server to a suitable location on the side or rear of your printer by applying an adhesive Velcro strip provided in the printer mounting kit to your printer and at the top of the print server as it is to be attached to...

Page 11: ...un through a sequence of power up diagnostics for a few seconds If the print server is operating properly the green LED will blink momentarily and then go out the yellow LED will be illuminated the wireless default mode of ad hoc and the orange LED will be lit indicating the device is receiving power refer to page 8 for detailed LED status descriptions If the green LED blinks continuously in a reg...

Page 12: ... the TROY PocketPro USB Installation CD or contact TROY Technical Support at 800 332 6427 or visit the TROY web site at http www troygroup com or send an e mail to technicalsupport troygroup com for assistance Customers outside the United States call 304 232 0899 European customers call 49 0 7032 9454 21 or send an e mail to support troygroup de for assistance NOTE Before attempting to print it is...

Page 13: ...of the print server No additional software is required INSTALLING THE EXTENDVIEW UTILITY WINDOWS OPERATING SYSTEMS 1 Ensure your PC is connected and has access to your network 2 Connect an available Ethernet cable from your network hub to the PocketPro USB print server Ensure the print server is powered on 3 Insert the CD supplied with your print server into the CD ROM drive of your computer The C...

Page 14: ...n All nodes of a wireless network need to have the same settings in order to communicate with each other NOTE If you are using DHCP on your network the print server may have acquired valid IP settings at this point and no further configuration is necessary This might work well if your DHCP server allows the print server to keep this address permanently but in most cases you will want to use a stat...

Page 15: ...802 11b network you must set the wireless mode ad hoc or infrastructure SSID channel data rate and WEP encryption of the PocketPro USB Wireless print server to the same configuration as the wireless network you want the print server to communicate on All nodes of a wireless network need to have the same settings in order to communicate with each other 5 From the host computer open a standard web b...

Page 16: ...he Web Browser Configuration as described in the previous sections NOTE Be sure to set your PC back to its original wireless settings after you finish configuring the PocketPro USB Wireless print server NOTE For detailed information on using the WebXAdmin Utility refer to the TROY PocketPro USB Administrator s Guide provided in PDF format on the TROY PocketPro USB Installation CD NOTE It is not ne...

Page 17: ...is installation 3 Install the printer driver software according to the documentation for the printer 4 Click the Windows Start button select Settings and then Printers Start then Printers and Faxes if you are using Windows XP 5 Right click on the printer you wish to associate with the network port and then select Properties 6 If you are using Windows NT 2000 XP go to the Ports tab If you are using...

Page 18: ...is connected and install the printer driver 1 Verify that Ethernet is enabled from the Network Control Panel or AppleTalk Control Panel 2 At a Macintosh workstation from the Apple menu open the Chooser 3 If the Chooser window displays an AppleTalk zone list select the necessary zone Click on the icon for the printer driver you are going to use If you have a Postscript printer you can use the Laser...

Page 19: ...t Print Center The Printer List will appear it will be empty if you have no printers configured Click on Add Printer and then select AppleTalk instead of Directory Services 5 All of the available AppleTalk printers on the network should appear Click on the one you wish to add and then click Add The printer will now appear in the Printer List 6 To print from an application program go to File and th...

Page 20: ...A http www troygroup com wireless Europe http www troygroup de after installation this utility can be run from the START menu ExtendView Web Utility allows you to configure the print server with a standard web browser like Netscape Navigator or Microsoft Internet Explorer requires a Java Virtual Machine in Netscape or Internet Explorer XAdmin32 Utility used for advanced configuration of the print ...

Page 21: ...ternet Explorer can be downloaded from the HP web site http www hp com Command Console a command line oriented console contains features not available through ExtendView XAdmin32 or WebXAdmin the default password is ACCESS can be accessed via TELNET TROY XConfig NetWare Utility or WebXAdmin type HELP for a list of console commands refer to the PocketPro USB Administrator s Guide for a complete lis...

Page 22: ...it check the following Make sure that the printer is powered on and is on line and that all cables are securely plugged in If the printer initializes successfully but you cannot print the problem could be one of the following There is a problem with the interface between the print server and the printer There is a problem with the network connection or cabling There is a queue setup problem a prin...

Page 23: ...print a job or you get distorted printouts make sure that the printer is set for the correct Page Description Language Most new printers support AUTO mode which means that they will automatically switch between PCL and PostScript However older printers like the LaserJet II LaserJet III and LaserJet IIISi require that the printer be set to the desired language through the printer control panel Also...

Page 24: ...uage switching ensure that the printer is not forced into PostScript mode Make sure that you are not trying to perform an illegal operation such as attempting to print a legal size form when the printer only supports 8 5 x 11 paper Troubleshooting Network Configuration Problems If you are using TCP IP make sure that your computer and the print server are on the same IP segment or can reach each ot...

Page 25: ...OOTP or rarp enabled and make sure that these file servers are not set up to load IP addresses into the print server Troubleshooting Windows Problems If you are having trouble printing with Windows ensure you can ping the TROY print server using the DOS command PING ipaddress where ipaddress is the IP address of the TROY print server If you cannot ping the print server you will not be able to prin...

Page 26: ... or passphrase instead of WEP it should allow you to enter 0x followed by a ten digit for 40 bit or 64 bit WEP or twenty six digit for 128 bit WEP key in hexadecimal format 0 9 or A F If you are experiencing slow performance or are having intermittent problems connecting try changing the RF channel of your wireless network The RF channel can be changed via the ExtendView Utility or the Web Browser...

Page 27: ...window will be displayed 2 Select UpdateFiles bin file type locate the PocketPro USB bin file and then click on Open A window will be displayed see next page showing the file s you have selected including the revision level and date code for each file NOTE The print server firmware can also be upgraded using the XAdmin32 Utility by downloading the software and procedures from the TROY web site at ...

Page 28: ... Verify that the file s are correct and then click on OK The utility will start searching for qualified print servers present on the network 4 When the search process is complete click on OK to continue A list of found devices will be displayed ...

Page 29: ...Y Group Inc 26 5 Select the desired PocketPro USB to be upgraded click on the green icon or click on UPDATE START The firmware update process will begin automatically as soon as the PocketPro USB is ready ...

Page 30: ...n the PocketPro USB is ready the firmware upgrade will begin The IP address of the print server as well as the file you are loading will be displayed 7 The update log will be displayed when the update process is finished Click on Close to continue ...

Page 31: ...the IP address of the print server and then press Enter e g tftp 192 168 0 4 4 Type binary and then press Enter 5 At the tftp prompt type put firmware file name password of the print server example put ppusb bin access NOTE To upgrade your print server s firmware from operating systems other than Windows or Macintosh refer to the PocketPro USB Administrator s Guide provided in PDF format on the Po...

Page 32: ...ure as well as utilities and firmware load images Technical Support North and South America If you need to talk to one of our Technical Support Specialists our support line is open Monday through Friday 8 AM to 8 PM Eastern Standard Time U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Technical support is avai...

Page 33: ...of the unit you are returning You will be asked for the serial number to verify warranty coverage Please record these serial numbers in the space provided below for future reference Print Server Model ________________________________ Print Server S N ____________________________________ Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the pr...

Page 34: ...llman Street Santa Ana CA 92705 USA 949 250 3280 Technical Support North and South America U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Phone 49 7032 9454 21 E Mail support troygroup de Web http www troygroup de ...

Page 35: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The radiated output power of PocketPro USB is far below the FCC radio frequency exposure limits Nevertheless the PocketPro USB sha...

Page 36: ...his product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communications devices For Canadian Users This Class B apparatus complies with Canadian ICES...

Page 37: ...device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may...

Page 38: ...gium Denmark Finland Greece Germany Iceland Ireland Luxembourg Norway Portugal and Sweden The use of 802 11b wireless technology in other countries than those listed above may be restricted before using 802 11b products please confirm with the frequency management authority in the country where you plan to use it OUTDOOR USE REQUIRES A LICENSE IN MANY COUNTRIES AND IS FORBIDDEN IN ITALY In some si...

Page 39: ...essly approved by the manufacturer may void the FCC authorization to operate this equipment Canada IC notice To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment that is installed outdoors is subject to licensing The term IC before the radio certification number only signifies that Industry...

Page 40: ...ethod AUTO BOOTP and DHCP are ENABLED Password access Default Settings for PocketPro USB Wireless Print Server Wireless Mode Ad Hoc ESSID printer lower case RF Channel 11 NOTE Pushing the Test button for more than five seconds will restore the factory default configuration settings ...