User’s
Guide
Document #40182-120 Rev. A
16
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer, you have
checked the hardware and network as described in the previous steps,
then check the following:
Make sure that you are running Phase 2 AppleTalk and that you
have selected the correct network interface from the Network
Control Panel on the Macintosh.
If you have a large network, ensure you have the Laser Writer
V8.2 or later drivers (or equivalent driver such as the HP LaserJet),
because earlier versions may cause PostScript errors. Verify that
you get the correct printer information when you select
Printer
Info
from the
Setup
button in the Chooser.
Verify that you have selected the correct AppleTalk zone. The
TROY print server gets its zone information from router
broadcasts, and may not be in the zone you expect and will not
show up in the Chooser. In this case, you may need to force the
zone name with the
SET APPLETALK ZONE
command.
Verify that you have a PostScript printer, because AppleTalk
requires PostScript. If you have a printer with automatic language
switching, the printer may need to be manually forced into
PostScript mode via the printer front panel.
Windows Troubleshooting
If you are having trouble printing with Windows, check the following
(also refer to the TCP/IP Troubleshooting section):
Make sure that you can ping the TROY print server using the DOS
command
PING
ipaddress
, where
ipaddress
is the IP address
of the TROY print server. If you cannot ping the print server, you
will not be able to print.
If you are getting distorted printouts, try printing using the
generic/text printer driver.
