TROY Group Print Server PocketBasic, Installation And User Manual

Page 1: ...PocketBasic Print Server Installation and User s Guide Part Number 40182 120 Revision A ...

Page 2: ...ntosh LaserWriter and AppleTalk are trademarks of Apple Computer Inc IBM LAN Server and AIX are trademarks of International Business Machines Corporation LAN Manager Windows and MS DOS are trademarks of Microsoft Corporation VINES is a trademark of Banyan Systems Inc PrintKit is a trademark of Northlake Software QADD is a trademark of Network Compatibility Group LAN Attached and UNIX Printing for ...

Page 3: ...on 8 Macintosh Network Configuration 10 AppleTalk Configuration OS 8 x and 9 x 10 AppleTalk Configuration OS 10 x 11 TCP IP Configuration OS 10 x 11 Troubleshooting 12 Printing Problems 12 Intermittent Problems 14 TCP IP Troubleshooting 15 AppleTalk Troubleshooting 16 Windows Troubleshooting 16 Loading New Firmware Using the TCP IP Update Utility 17 Obtaining Technical Assistance 21 Worldwide Web ...

Page 4: ...e performed by the least experienced users while providing networking professionals with advanced features for easy configuration TROY is confident that you will enjoy the features of the PocketBasic print server Refer to the Hardware Installation Guide provided in the product package for hardware setup information For more information on this product or for downloading firmware upgrades visit the...

Page 5: ... category 5 network cable IMPORTANT Use Adobe Acrobat Reader 5 0 or higher to view or print the PDF files contained on the CD Fill out and return the electronic warranty card provided on the TROY PocketBasic Installation CD NOTE If you require assistance for installing or configuring your print server ask your system administrator for assistance or call TROY Technical Support at 800 332 6427 8 AM ...

Page 6: ... status descriptions If the green LED blinks continuously in a regular pattern there is a problem If this is the case first verify that you have a good Ethernet connection and then try powering the unit OFF and then ON again If the problem persists refer to the Troubleshooting section on page 12 in this User s Guide When the green LED goes out the other LEDs on the print server will blink in a ran...

Page 7: ...ened NOTE The test page will only work with printers that can directly print PCL PostScript or text It will not work with some low end Windows printers like the HP DeskJet 820 which performs the image rasterization in the PC nor will it work with HP GL 2 or RTL plotters unless the PostScript option is installed For such devices you must print a job from an appropriate application program in order ...

Page 8: ... receiving power POWER ORANGE OFF The unit is not receiving power ON The unit is transmitting at 100 megabits per second DATA GREEN OFF The unit is transmitting at 10 megabits per second ON There is an Ethernet link OFF There is no Ethernet link LINK YELLOW Blinking There is network activity DATA LINK YELLOW GREEN Blinking Alternately A fatal error or exception has occurred DATA LINK YELLOW GREEN ...

Page 9: ...w troygroup com Europe http www troygroup de after installation this utility can be run from the START menu used for Windows configuration Web Browser Interface allows you to configure the print server with a standard web browser e g Netscape Navigator or Microsoft Internet Explorer no additional software is needed on the system can be used on any system that supports web browser capabilities type...

Page 10: ...connection to the Serial Server s serial port type HELP for a list of console commands refer to Appendix XX for a complete list of console commands or visit the TROY web site at http www troygroup com NOTE When connected press ENTER to get the prompt enter the password ACCESS will not ECHO on your screen and press ENTER to get a Local prompt no response required for the Enter Username prompt When ...

Page 11: ...ask your network administrator and click on OK NOTE If you are using DHCP on your network the print server may have acquired valid IP settings at this point and no further configuration is necessary This might work well if your DHCP server allows the print server to keep this address permanently but in most cases you will want to use a static address outside the range reserved for DHCP see your DH...

Page 12: ...ng Windows 95 98 ME go to the Details tab and then click on Add Port 11 If you are using Windows NT 2000 XP highlight TROY ExtendNet Connect IP Monitor and then click on New Port 12 If you are running Windows 95 98 ME select Other highlight TROY Wireless ExtendNet Connect IP Monitor and then click on OK The search will begin for available print servers 13 Highlight the print server you would like ...

Page 13: ...osoft Word Excel PageMaker etc can print without modification or special software on the Macintosh AppleTalk Configuration OS 8 x and 9 x Identify the printer to which the print server is connected and install the printer driver 1 Verify that Ethernet is enabled from the Network Control Panel or AppleTalk Control Panel 2 At a Macintosh workstation from the Apple menu open the Chooser 3 If the Choo...

Page 14: ...he Utilities folder and select Print Center The Printer List will appear it will be empty if you have no printers configured Click on Add Printer and then select AppleTalk instead of Directory Services 5 All of the available AppleTalk printers on the network should appear Click on the one you wish to add and then click Add The printer will now appear in the Printer List 6 To print from an applicat...

Page 15: ...nter is powered on and is on line and that all cables are securely plugged in If the printer starts up OK but you cannot print the problem could be one of the following There is a problem with the interface between the print server and the printer There is a problem with the network connection or cabling There is a queue setup problem a print server setup problem or other protocol related problem ...

Page 16: ...sure that the printer is set for the correct Page Description Language Most new printers support AUTO mode which means that they will automatically switch between PCL and PostScript However older printers like the LaserJet II LaserJet III and LaserJet IIISi require that the printer be set to the desired language through the printer front panel Also verify that you have set up the drivers correctly...

Page 17: ...ot trying to print a text job to a PostScript printer If you have a printer that is capable of automatic language switching ensure that the printer is not forced into PostScript mode Make sure that you are not trying to perform an illegal operation such as attempting to print a legal size form when the printer only supports 8 5 x 11 paper Intermittent Problems If the print server and the printer s...

Page 18: ...remote console and make sure that no other nodes on the network have this address DUPLICATE IP ADDRESSES ARE THE BIGGEST CAUSE OF TCP IP PRINTING PROBLEMS If the address is not correct then check whether the loading procedure was properly executed Also verify that the host computer and the print server are either on the same subnet for example if the print server has a subnet mask of 255 255 255 0...

Page 19: ...rrect AppleTalk zone The TROY print server gets its zone information from router broadcasts and may not be in the zone you expect and will not show up in the Chooser In this case you may need to force the zone name with the SET APPLETALK ZONE command Verify that you have a PostScript printer because AppleTalk requires PostScript If you have a printer with automatic language switching the printer m...

Page 20: ...ww troygroup com 1 Run the TROY Wireless Update utility for TCP IP The About Update for TCP IP window will be displayed Click on OK to continue The Select Update File window will be displayed 2 Select UpdateFiles bin file type locate the PocketBasic bin file and then click on Open A window will be displayed see next page showing the file s you have selected including the revision level and date co...

Page 21: ... Verify that the file s are correct and then click on OK The utility will start searching for qualified print servers present on the network 4 When the search process is complete click on OK to continue A list of found devices will be displayed ...

Page 22: ... Document 40182 120 Rev A 19 5 Select the desired PocketBasic to be upgraded click on the green icon or click on UPDATE START The firmware update process will begin automatically as soon as the PocketBasic is ready ...

Page 23: ...hen the PocketBasic is ready the firmware upgrade will begin The IP address of the PocketBasic as well as the file you are loading will be displayed 7 The update log will be displayed when the update process is finished Click on Close to continue ...

Page 24: ...as utilities and firmware load images Technical Support North and South America If you need to talk to one of our Technical Support Specialists our support line is open Monday through Friday 8 AM to 8 PM Eastern Standard Time U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Technical support is available in eit...

Page 25: ...ial number of the unit you are returning You will be asked for the serial number to verify warranty coverage Please record these serial numbers in the space provided below for future reference Print Server Model ________________________________ Print Server S N ____________________________________ Make sure that you write the RMA or RGA number on the outside of the shipping container you use to re...

Page 26: ...llman Street Santa Ana CA 92705 USA 949 250 3280 Technical Support North and South America U S 48 contiguous States 800 332 6427 Canada Alaska Hawaii and South America 1 304 232 0899 E Mail technicalsupport troygroup com Europe Phone 49 7032 9454 21 E Mail support troygroup de Web http www troygroup de ...

Page 27: ...es Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must...

Page 28: ...t were derived for typical residential environments to provide reasonable protection against interference with licensed communications devices For Canadian Users This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standards ICES 003 Cet appereil numerique do la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur NMB 003 du...

Page 29: ...ferenced product has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential or office installation Standards used in the assessment CISPR 22 1997 Class B ANSI C63 4 1992 method The Declaration of Conformity required by FCC is maintained...

Page 30: ...Inc of Santa Ana California declares that the above referenced product to which this declaration relates is in conformity with the provisions of Council Directives 89 336 EEC Electromagnetic Compatibility Standards used in the assessment EN 55022 1998 Class B EN 55024 1998 The Declaration of Conformity required by these Directives is maintained at the corporate headquarters of TROY Group Inc 2331 ...