TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes
and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons
whom rely wholly or in part on any description or statement contained within this manual. Please visit www.true- fitness.com to
obtain the most recent version of all manuals and contact the TRUE Service Department at 800-883-8783 for assistance with
troubleshooting and diagnostics.
Malfunction
Possible Cause
Corrective Action
No Power
Unit turned off
Verify the On/Off switch is at the ON Position
Damaged power cord
Replace Power Cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
No Power at outlet
Use a voltmeter to verify power at outlet
Tripped circuit breaker
The location of the circuit breaker is next to the On/
Off switch. Verify the circuit breaker is not open. If the
breaker is open reset.
Unit resets or pauses
randomly
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged
Re-engage the safety/e-stop key to the console
Insufficient power
Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on console
Contact TRUE Fitness Customer Service Department
Pinched or loose main communication
cable
Contact TRUE Fitness Customer Service Department
No User Present displayed on screen
User weight must be over 90lbs. Verify No User
Present settings in console.
Walking belt is off
center
Uneven floor
Adjust treadmill with rear leveling feet. See Chapter 5:
Running Belt Alignment
Adjust belt tracking
See Chapter 5: Centering the Running Belt
Walking belt hesitates
or slips when stepping
Adjust belt tension
See Chapter 5: Tensioning the Running Belt
Lubricate running belt
See Chapter 5: Treadmill Lubrication
Rubbing sound from
treadmill when in
operation
Walking belt is rubbing a straddle
cover
Adjust belt tracking. See Chapter 5: Centering the
Running Belt
Foreign object may be stuck under
walking belt
Inspect under the unit. Remove and object that may be
under the unit.
Foreign object may be stuck in motor
compartment
Contact TRUE Fitness Customer Service Department
Roller bearings may be damaged
Contact TRUE Fitness Customer Service Department
Drive motor may be damaged
Contact TRUE Fitness Customer Service Department
Drive belt may be misaligned
Contact TRUE Fitness Customer Service Department
Heart rate displaying
erratically or not
displaying
Transmitter belt contacts are not
making good contact with the skin
Re-adjust the transmitter belt so that it is in full con-
tact with the skin
Contacts on the transmitter belt are
not moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet (1
meter) of the heart rate receiver
Adjust your position on the belt so that you are within 3
feet (1 meter) of the console
Truefitness.com / 800.426.6570 / 636.272.7100
40