background image

TROUBLESHOOTING  GUIDE:

 

This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes 

and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons 

whom rely wholly or in part on any description or statement contained within this manual. Please visit www.true- fitness.com to 

obtain the most recent version of all manuals and contact the TRUE Service Department at 800-883-8783 for assistance with 

troubleshooting and diagnostics.

 

Malfunction

 

Possible Cause

 

Corrective  Action

 

No Power

 

Unit turned off

 

Verify the On/Off switch is at the ON Position

 

Damaged power cord

 

Replace Power Cord

 

Power cord not fully seated in socket

 

Inspect power connection at the unit and outlet

 

No Power at outlet

 

Use a voltmeter to verify power at outlet

 

Tripped circuit breaker

 

The location of the circuit breaker is next to the On/ 

Off switch. Verify the circuit breaker is not open. If the 

breaker is open reset.

 

Unit resets or pauses 

randomly

 

Damaged power cord

 

Replace power cord

 

Power cord not fully seated in socket

 

Inspect power connection at the unit and outlet

 

Safety e-stop key not fully engaged

 

Re-engage the safety/e-stop key to the console

 

Insufficient power

 

Verify output voltage from 20A outlet with a voltmeter

 

Error code is displayed on console

 

Contact TRUE Fitness Customer Service Department

 

Pinched or loose main communication 

cable

 

Contact TRUE Fitness Customer Service Department

 

No User Present displayed on screen

 

User weight must be over 90lbs. Verify No User 

Present settings in console.

 

Walking belt is off 

center

 

Uneven floor

 

Adjust treadmill with rear leveling feet. See Chapter 5: 

Running Belt Alignment

 

Adjust belt tracking

 

See Chapter 5: Centering the Running Belt

 

Walking belt hesitates 

or slips when stepping

 

Adjust belt tension

 

See Chapter 5: Tensioning the Running Belt

 

Lubricate running belt

 

See Chapter 5: Treadmill Lubrication

 

Rubbing sound from 

treadmill when in 

operation

 

Walking belt is rubbing a straddle 

cover

 

Adjust belt tracking. See Chapter 5: Centering the 

Running Belt

 

Foreign object may be stuck under 

walking belt

 

Inspect under the unit. Remove and object that may be 

under the unit.

 

Foreign object may be stuck in motor 

compartment

 

Contact TRUE Fitness Customer Service Department

 

Roller bearings may be damaged

 

Contact TRUE Fitness Customer Service Department

 

Drive motor may be damaged

 

Contact TRUE Fitness Customer Service Department

 

Drive belt may be misaligned

 

Contact TRUE Fitness Customer Service Department

 

Heart rate displaying 

erratically or not 

displaying

 

Transmitter belt contacts are not 

making good contact with the skin

 

Re-adjust the transmitter belt so that it is in full con- 

tact with the skin

 

Contacts on the transmitter belt are 

not moist

 

Moisten the contacts on the transmitter belt

 

Transmitter belt is not within 3 feet (1 

meter) of the heart rate receiver

 

Adjust your position on the belt so that you are within 3 

feet (1 meter) of the console

 

Truefitness.com / 800.426.6570 / 636.272.7100

 

40

Summary of Contents for TPS100-17

Page 1: ...PERFORMANCE 100 300 TREADMILL Model TPS100 17 TPS300 17 Version 111416 OWNER S MANUAL Assembly Guide Warranty Card Included ...

Page 2: ...ﻣﻌﺮوﺿﺔ اﻠﻣﻨﺘﺠﺎت ﺟﻣﻴﻊ اﻠﻣﻨﺘﺞ ﻤﻮاﺻﻔﺎت اﻠﻣﻴﺰات و اﻠﺒﺮاﻤﺞ و ﻠﻟﺘﻐﻴﻴﺮ ﺗﺨﻀﻊ دون إﺷﻌﺎر www truefitness com زيارة يرجى تاريخ المالك دليل إلى يصل ما معظم ل ﺗﺎدﻧﺘﺴﻣﻟﻞ ﺗﺎﻏﻟﺐ ةﻳﻔﺎﺿﺈ ﯨﺠﺮي اﻳﺰ ر ة www truefitness com resources document library WICHTIG Alle hier gezeigten Produkte sind Prototypen Das tatsächliche Produkt ausgeliefert wird kann variieren Produkt Spezifikationen Funktionen und Software können sich ...

Page 3: ...f innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment As a result people all over the world are benefiting from the TRUE experience Innovation across the entire product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is just one of the remarkable ways we deliver simple and superior perf...

Page 4: ...tion 23 UserProfiles 26 Creating And Managing A Workout 28 Utility Functions 32 Chapter 5 Care Maintenance Care Maintenance 33 CleaningtheEquipment 33 RunningBeltAlignment 34 Tensioning theRunningBelt 35 TreadmillLubrication 35 LevelingtheTreadmill 35 Other Scheduled Preventive Maintenance 36 LongTermStorage 36 Chapter 6 Customer Service ContactingService 37 ContactingSales 37 ReportingFreightClai...

Page 5: ...ng any maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s grounding conductor Check with a qualified electrician if you are unsure about proper grounding tec...

Page 6: ...r Contact TRUE Customer Service for a replacement Use a TRUE AC power cord or AC DC adapter only Note the plug configuration for the power adapter may vary by country Position this product so the power cord plug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equipment by the power cord or use the cord as a handle Do not run the power cord along the side or ...

Page 7: ...n motion This appliance can be used by children aged from 8 years and above and by persons with reduced physical sensory or mental capabilities or by those who lack experience and knowledge of it s operation if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the appliance Cleaning and use...

Page 8: ...d a 79 2 m safety zone at the rear of the treadmill See Fig 1 Fig 1 USE OF SAFETY KEY E STOP Attach the safety clip to your clothing before each workout and when treadmill is in use See Fig 2 Attach the magnetic key to the treadmill Fig 2 1 Clothing 2 Clip 3 Console Truefitness com 800 426 6570 636 272 7100 ...

Page 9: ...grounding conductor can result in a risk of electric shock Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded Do not modify the plug provided with the product If it will not fit the outlet have a proper outlet installed by a qualified electrician Do not remove the motor cover or you may risk injury due to electric shock The 120 V mod...

Page 10: ...Truefitness com 800 426 6570 636 272 7100 ...

Page 11: ...ecals contact TRUE Fitness by visiting www truefitness com or contact Customer Service at 800 883 8783 or email service truefitness com COMPLIANCES This equipment complies with all applicable codes and regulations For a complete list of compliances please visit www truefitness com Truefitness com 800 426 6570 636 272 7100 ...

Page 12: ... outlet circuit This means nothing else can be plugged into the same circuit Most power circuits are rated for this 115 to 120V AC 15 amp requirement You must ensure the treadmill does not share the circuit with anything else DANGER Do not use an extension cord or ungrounded outlet The ground helps prevent electrical damage to your treadmill and enhances your safety by helping prevent shock Check ...

Page 13: ...ight L 1 D Pedestal Upright R 1 E Sport Bottle 1 F Tablet Holder 1 G Bolt Cover 2 H Cable Cover 1 Hardware Pack 1 CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 CAUTION Use caution when assembling treadmill Unpacking and assembling of this treadmill is a two person task ...

Page 14: ...Chapter 2 Assembly Guide Truefitness com 800 426 6570 636 272 7100 ...

Page 15: ...illframe b Removethemotorcoverandsettothe side STEP 2 Install Pedestal Uprights CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 a Slide the left and right pedestal uprights into place DO NOT PINCH THE CABLES b Install four 4 bolts and washers into each pedestal but do not fully tighten 11 ...

Page 16: ...Truefitness com 800 426 6570 636 272 7100 a Place the console assembly on the pedestal uprights and secure with four 4 bolts b Attach the left and right bolt covers by snapping them into place a Connect the data cable coming from the bottom of the left pedestal upright to the lower control board as shown 12 ...

Page 17: ...om 800 426 6570 636 272 7100 a Fully tighten the eight 8 bolts from Step 2 b Tighten the hex head bolt on the front of each pedestal upright and then tighten the nut a Connectthelowercontrolwirecoming outofleftuprightwiththeuppercontrol wire attached in the console b Install the wire cover with two 2 bolts to the upper console cover 13 ...

Page 18: ...r Cover a Re install the motor cover as shown STEP 8 Tablet Holder CHAPTER 2 ASSEMBLY GUIDE Truefitness com 800 426 6570 636 272 7100 a Slide the tablet holder into the slots on the back of the console assembly b Secure the tablet holder with two 2 screws 14 ...

Page 19: ...Using a level or estimating by sight turn section B of the foot counter clockwise to a proper height d Tight wing nut A to secure B section Note The same adjustment applies to both sides a Remove packaged Safety Key from the hardware kit b Cut off the shorter piece of string as shown c Attach Safety Key magnet to front of console as shown d Attach clip to clothing at the beginning of any workout N...

Page 20: ... OVERVIEW Truefitness com 800 426 6570 636 272 7100 On Off Switch Circuit Breaker Power Cord Leveling Feet Belt Adjustment Bolts Straddle Covers Console Assembly Belt Safety E Stop Key Contact Heart Rate Pads 16 ...

Page 21: ...n place on the treadmill and should be attached to the user s clothing The treadmill will not operate if the safety key is not attached to the treadmill Belt The moving surface of the treadmill on which the user walks or runs Straddle Covers Stationary covers on either side of the belt which allows the user to safely straddle the belt during startup or in the event of an emergency Belt Adjustment ...

Page 22: ...gital beats per minute bpm readout A chest strap should be worn directly against the user s skin about 1 2 inches below the pectoral muscles breast line Women should be careful to place the transmitter below their bra line Bluetooth transmitters should be worn in accordance with the manufacturer s documentation Initially the transmission signal for heart rate may be erratic or non existent Some mo...

Page 23: ...selecting a target heart rate range Also it is important to use the treadmill for several workouts in the manual mode while monitoring heart rate Users should compare their heart rate with how they feel to ensure safety and comfort After users have spent some time learning how their heart responds to different levels of speed and incline they will have a better understanding of how to select the m...

Page 24: ...g then running intervals in 1 minute segments Incline changes are permanent speed changes affect the current segment only Speed Ramp Speed increases to a maximum at the mid point of the workout then decreases to the finish Speed changes affect the current segment only Incline changes are permanent 5K Workout A popular distance run Users choose their speed and the workout will end at 5 kilometers 3...

Page 25: ... Finder Quick Incline Keys Quick Start Tablet Holder Menu Navigation Keys USB Port Quick Speed Keys HRC Workout Data Contact Heart Rate Pad Speed Adjustment Keys Contact Heart Rate Pad Stop Key Incline Adjustment Keys Safety Key E Stop Warning Label Console Display 21 ...

Page 26: ...reset levels of 3 mph 4 mph 6 mph 7 mph and 8 mph Tablet Holder An adjustable mount designed to hold mobile devices during a workout Contact Heart Rate Pads Allows the user to check their heart rate without wearing a wireless chest strap Note For increased safety and accuracy this feature should only be used when the belt speed is below 4 mph Safety E Stop Key A tethered safety device designed to ...

Page 27: ...ng a workout setup using the four 4 Arrow keys and then accept a particular option value using the Enter key Cruise Control Engages Heart Rate Control to allow the equipment to maintain the user s current heart rate through automatic speed and incline adjustments when the user is utilizing heart rate monitoring Truefitness com 800 426 6570 636 272 7100 23 ...

Page 28: ...our possible User Profiles f Select an existing User Profile g Edit a previously created User Profile h Display and start a previously created workout i Setup Cruise Target HRC for a selected User Profile j Initiate a Bluetooth session with a smart phone using apps like Wahoo Fitness RunFit to capture the workout data from the current workout session to the phone wirelessly k Stop and Reset the ma...

Page 29: ...l begin Workout Data Entry Screens These screens allow users to input their personal information or workout goals prior to beginning a workout To set a value use the Up or Down Arrow keys on the Menu Navigation panel or the plus and minus Speed Adjustment keys on the lower panel next to the Stop key to increase or decrease the number value Once the desired value has been reached press the Enter ke...

Page 30: ...utomatic speed and incline adjustments when the user is utilizing heart rate monitoring D Time Display Displays the time elapsed since the start of the workout Time stops incrementing if the Stop key is pressed to pause the workout and resumes if the workout is restarted in less than 30 seconds E Speed Display Displays the current treadmill speed mph The speed can be changed by pressing the plus o...

Page 31: ...ollowing example User 2 is used 2 User the Left and Right arrow keys on the Menu Navigation panel to select one of the four profiles available 3 Once the desired user number is displayed push and hold the Enter key on Menu Navigation panel until the Edit User screen appears Note The number of user profiles is limited to four Truefitness com 800 426 6570 636 272 7100 Home screen Stop key Right Arro...

Page 32: ...ight entries in the screens above Once the correct value is displayed always accept the entry by hitting Enter 7 When the last profile data has been accepted the unit will indicate that the user s profile data is Saved with the following screen 8 It will then display a screen asking the user to choose a workout see the next section Creating and Managing a Workout Editing an Existing User Profile 1...

Page 33: ...sing the Up and Down Arrow keys on the Menu Navigation panel and then press the Enter key to accept it 6 The last screen will ask to save this workout to the selected User Profile Press the Enter key 7 The next screen will ask which of the five Workout Preset Data Storage Areas does the user want this workout to be saved to each User Profile has five Workout Preset Data Storage Areas available Not...

Page 34: ...ll reflect what workout is saved in each Last Workout Preset Data Storage area 5 When the desired workout comes up press the Enter key to select it 6 After a brief pause a three second count down will commence and then the selected workout will begin Cruise Control HRC Workouts The TRUE Heart Rate Control HRC workouts are unique because users must enter the key parameters of the workout target hea...

Page 35: ...n full Manual Control mode Users should gradually increase the workout intensity to slowly raise their heart rate to within 10 beats per minute bpm of their target heart rate The treadmill will operate as if in manual mode during the warm up stage Users control both speed and incline The user may only increase speed and incline to the present maximum values entered It is important that the user st...

Page 36: ...ser owns a Smartphone there are mobile applications available from True Fitness and other sources i e Wahoo RunFit 2 Turn on the mobile app before the workout ends 3 Press the Workout Data key The screen will display the word Bluetooth and a four digit pairing code number 4 Use the app to pair the mobile device to the treadmill this process varies by mobile application 5 The Workout Summary data w...

Page 37: ...e unlimited does not apply to manual or distance workouts i Error Log Error codes are an important part of troubleshooting any issues with the treadmill Any time an error occurs it is entered into the error log for review by a service professional Example Fault Indicator 1 Incline Stall This console is capable of storing the ten most recent errors The and keys of the Speed Adjustment controls allo...

Page 38: ...NT After Each Use Use GymWipes Antibacterial wipes or spray a solution of 30 parts water to 1 part mild detergent to dampen a soft cloth and wipe all exposed surfaces Use a LCD screen cleaner or spray a solution of 1 part 91 isopropyl alcohol and 1 part water to dampen a soft cloth and wipe the surface of the console This helps remove fingerprints dust and dirt Weekly Vacuum any dust or dirt that ...

Page 39: ...nit Do not turn the adjusting bolt more than 1 4 turn at a time Over tightening the bolt can damage the treadmill If you are unsure how to adjust the running belt call the TRUE Service Department Important Failuretoalignthebeltmaycausethebelttotearorfray whichmaynotbecoveredundertheTRUEFitnessWarranty Tostopthe runningbelt presstheSTOPkey Turnthetreadmilloff If the running belt is too far to the r...

Page 40: ...ver 20 hours per week TRUE recommends lubricating every three months For average in home use of the treadmill TRUE recommends lubrication under the tread belt once per year Loosenthebeltadjustmentboltsintherearend caps Lift the belt and apply the lubricant to the center of the deck Center and re tension the belt using the directions above Walk on the treadmill at 2MPH for about 60 seconds to sprea...

Page 41: ...te walking belt and deck Inspect all fasteners Inspect all electrical connections Inspect all components for abnormal or premature wear CAUTION Use only TRUE Fitness certified service providers LONG TERM STORAGE When the treadmill is not in use for any length of time turn it off Make sure that the power cord is unplugged from the power source and is positioned so that it will not become damaged or...

Page 42: ...ss customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTING SALES Interested in TRUE Products Please contact us with any sales or product inquires so that we may d...

Page 43: ...l of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box the product arrived in Contact the TRUE Fitness customer support team by calling 800 883 8783 or sales sup...

Page 44: ...oose main communication cable Contact TRUE Fitness Customer Service Department No User Present displayed on screen User weight must be over 90lbs Verify No User Present settings in console Walking belt is off center Uneven floor Adjust treadmill with rear leveling feet See Chapter 5 Running Belt Alignment Adjust belt tracking See Chapter 5 Centering the Running Belt Walking belt hesitates or slips...

Page 45: ...ction Fault CN00 Corrupted Console Configuration Console Corrupted brainboard con figuration fails integrity check Corrupt software Power cycle Re configure console Firmware and software versions are not compatible Re install software firmware Contact dealer or TRUE service Fault CN01 Internal Fault Console Math error software Console Configure incorrectly Power cycle Re configure console Corrupt ...

Page 46: ...t Console displays Fault Calibration not saved Incline disabled Power cycle Check cable connections Run incline calibration Incline Potentiometer value out of range Contact dealer or TRUE service Fault CN09 Insert Safety Key Console Emergency Circuit opened Safety Key not engaged Re insert safety key Loose Cable Check cable connections Switch Damaged Contact dealer or TRUE service Fault CN10 E Sto...

Page 47: ...friction Lubricate treadbelt Dirty or misaligned speed sensor Contact dealer or TRUE service Fault SP04 No Speed Signal Speed Speed sensor is not providing speed data Dirty or misaligned speed sensor Contact dealer or TRUE service High belt deck friction Lubricate treadbelt Contact dealer or TRUE service Low Line Voltage Check AC line voltage Fault IN01 Incline Stall Incline Incline not moving whe...

Page 48: ...ion Fault DC MCB Endex did not receive communication from BB in 18 seconds Loose cable connection Power cycle Check cable connections Motor Control Board Contact dealer or TRUE service Upper display console Fault D103 Motor Controller Fault DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Fault D104 Motor Controller Fault DC MCB Motor Control Board Fault Motor C...

Page 49: ...E service Fault D112 Motor Controller Undervoltage DC MCB Low Incoming AC Voltage Low AC Line Voltage Power cycle Check AC line voltage Contact dealer or TRUE service Fault D113 Motor Controller Control Fault DC MCB Incline Stall incline not moving when commanded Console displays Fault Calibration not saved Incline disabled Power cycle Check cable connections Run incline calibration Incline Potent...

Page 50: ...red with commercial grade materials and the finest components so it feels and functions like a commercial machine It also features the latest in fitness app technology and connectivity with the integration of Wahoo Fitness RunFit App tracking Additionally up to four users can create unique profiles and save their favorite workouts Include an industry leading warranty and service plan and you know ...

Page 51: ...g Polar Compatible Connectivity Wahoo Fitness RunFit App Tracking CONSOLE Display 8 5 21 6cm LCD Workouts Quick Start Manual Hill Intervals Rolling Hills Cardio Challenge Walk and Run Intervals Speed Intervals 5K 10K Half Marathon 13 1 mi 21 1 K Cruise Control HRC Target Last 10 Workouts Saved Workouts Console saves last ten workouts Four 4 User Profiles Up to Five 5 Saved Workouts Each if activat...

Page 52: ...owards their health and fitness solutions Pair this with the integration of Wahoo Fitness RunFit App tracking technology and your cardio workout is kicked up a notch The TRUE Performance 300 treadmill also includes TRUE Soft System plus an orthopedic belt for ultimate reduction of impact on the joints and knees You ll instantly notice increased comfort in each stride The Performance 300 includes a...

Page 53: ...onitoring Polar Compatible Connectivity Wahoo Fitness RunFit App Tracking CONSOLE Display 8 5 21 6cm LCD Workouts Quick Start Manual Hill Intervals Rolling Hills Cardio Challenge Walk and Run Intervals Speed Intervals 5K 10K Half Marathon 13 1 mi 21 1 K Cruise Control HRC Target Last 10 Workouts Saved Workouts Console saves last ten workouts Four 4 User Profiles Up to Five 5 Saved Workouts Each if...

Page 54: ...r defects in material and workmanship for as long as the original purchaser owns the Product The frame is warranted for labor and freight for part shipped from TRUE for one year from date of purchase This limited warranty on structural frame does not include paint or coatings Drive Motor The treadmill drive motor is warranted for defects in material and workmanship for 30 years with a one year lab...

Page 55: ...r defects in material and workmanship for as long as the original purchaser owns the Product The frame is warranted for labor and freight for part shipped from TRUE for one year from date of purchase This limited warranty on structural frame does not include paint or coatings Drive Motor The treadmill drive motor is warranted for defects in material and workmanship for 30 years with a one year lab...

Page 56: ...yond the above warranty period transportation service return and freight charges associated therewith except as expressly specified herein 7 This Limited Warranty shall not apply to Service calls to correct installation of the equipment or instruction to owners on how to use the equipment or any labor costs incurred beyond the applicablelabor warrantyperiod 8 This Limited Warranty which is given e...

Page 57: ... a Treadmill b Elliptical Purchased From dealer name c Stationary Bike d FreeWeights e Gym c Other First Name Last Name 8 What is your annual household income Optional a Under 50 000 Address b 50 000 75 000 c 75 000 100 000 City State ZIP d 100 000 150 000 EmailAddress Phone 1 Where did you first learn aboutTRUE a Dealer b Website c Referral d Gym Club e Current Customer f Other 2 The primary user...

Page 58: ...es you the ability to capture analyze and share performance data generated during your workout Wahoo s RunFit app can be downloaded from the App Store and Google Play 3 Connect Choose Connect to Treadmill when starting to record your run 4 Share After your workout post your results to your favorite fitness site List of apps from my phone via RunFit Heart Health Nike Strava Connect TrainingPeaks Ru...

Page 59: ...u choose to discard the data the information will be deleted and permanently lost Note No Workout Summary data is stored on the treadmill after the Workout Summary screens have finished cycling 1 Touch the Bluetooth button located just to the right of center on the bottom of the console 2 Connect to gym equipment Press the Bluetooth button 3 A Bluetooth ID number on the Performance treadmill conso...

Reviews: