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Troubleshooting
1. After inserting test strip, meter does not turn on.
2. After applying sample, test does not start/meter does
not beep or begin testing.
For assistance, call 1-800-803-6025.
Reason
Action
Test strip inserted upside
down or backwards
Remove test strip.
Re-insert correctly.
Test strip not fully
inserted
Remove test strip. Re-insert
test strip fully into meter.
Test strip error
Repeat with new test strip.
Dead or no battery
Replace battery.
Battery in backwards
Battery positive (“+”)
side must face up.
Meter Error
Call 1-800-803-6025.
Reason
Action
Sample drop too small
Repeat test with new test
strip and larger drop.
Sample applied after two
minute shut-off
Repeat test with new
test strip. Apply sample
within 2 minutes of
inserting test strip.
Problem with test strip
Repeat with new test strip.
Problem with meter
Call 1-800-803-6025.