truefitness.com / 800.426.6570 / 1.636.272.7100
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Chapter 6: Troubleshooting
Basic Treadmill Troubleshooting Guide
The following are common questions that are asked. For all other inquiries we would ask that you call your
local dealer/service provider in your area for support.
Q. What does it mean when my panel displays no lights?
A. Check the following:
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and the lights should reappear on your display. If it will not reset, you will need to call your local dealer or
service provider to set up a service call.
Q. The display shows an error code or has odd characters.
A. If your display has any error messages on it TRUE Fitness recommends that you contact your local
dealer or service provider to arrange a service call. The error codes are there for your protection and we do
not recommend that you continue using the unit without consulting a professional.
Q. Is there any maintenance that I need to do to my treadmill?
A. TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract.
These can be provided through your dealer or local service provider.
Q. How do I arrange for a service or preventative maintenance appointment?
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and a brief description of the reason for the request before contacting anyone. Once that information has
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are not familiar with who is in your area, you may visit our website at www.truefitness.com and use our
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You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at
nfo@truefitness.com Monday – Friday during normal business hours with any further questions or
comments.
Summary of Contents for CS500
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