True CS550, Owner'S Manual

truefitness.com  /  800.426.6570  /  1.636.272.7100

26

Chapter 7: 

Additional Information

truefi tness.com / 800.426.6570 / 1.636.272.7100

Full Commercial Limited Warranty

CS550 Treadmill

part number 00568600

All TRUE® Fitness products are distributed by TRUE and are 

warranted to the original registered product purchaser and the 

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normal use and service, shall be free of manufacturing defects 

in workmanship and materials only for the period of time 

beginning from the original date of purchase set forth below: 

Frame*

Lifetime

Motor 

Drive Motor

Motor Controller

5 Years 

5 Years

Parts

15” Touchscreen

Electrical

Wear Items

Cosmetics

3 Years 

3 Years

3 Years

6 Months

Labor

Parts 

Motor

Cosmetics

3 Years

3 Years

6 Months

iPod® Connectivity

Headphone Jack, 

Connector & USB Port

90 Days Parts, 

No Labor

NOTE:  Warranty valid for USA and Canada only. 

NOTE:  Failure to register this product will result in no 

servicing or authorization of parts to be shipped.

NOTE:  Buying after-market products from a 3rd party will 

result in voided warranty.

NOTE:  This product is intended for Full Commercial use 

which includes facilities where usage is in excess of 8 hours 

per day.  This includes all dues-paying facilities (regardless 

of usage) as well as many non-dues-paying facilities. If this 

product will not be used in this particular setting, please 

contact TRUE as this warranty is void.

Frame:

 The frame is warranted for defects in material and 

workmanship for as long as the original purchaser owns the 

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This limited warranty on structural frame does not include 

paint or coatings.

Parts: 

The treadmill electrical parts and wear items are 

warranted for defects in material and workmanship for three 

years with three years labor warranty. The 15” touchscreen is 

warranted for defects in material and workmanship for three 

years with three years labor warranty.This limited warranty 

does not cover damage or equipment failure resulting from 

or caused by improper assembly/installation, failure to follow 

instructions and warnings in owner’s manual, accident, 

misuse, abuse, unauthorized modifi cation, or failure to provide 

reasonable and necessary maintenance. *TRUE Fitness shall 

not warrant the performance of the heart rate system on its 

products, as the heart rate system performance varies, based 

on user’s physiology, age, method of use and other factors. 

* This limited warranty shall not apply to software version 

upgrades.

Cosmetics: 

The treadmill cosmetic parts are warranted for 

defects in material and workmanship for six months with 

labor warranty to match the parts warranty period.  This 

limited warranty does not cover damage or equipment failure 

resulting from or caused by improper assembly/installation, 

failure to follow instructions and warnings in owner’s manual, 

accident, misuse, abuse, unauthorized modifi cation, or failure 

to provide reasonable and necessary maintenance. This limited 

warranty will apply to but may not be limited to plastic covers, 

shrouds, caps, badges, overlays, paint, coatings, and grips.

iPod Connectivity:

 iPod Connectivity elements; headphone 

jack, connector and USB Port are warranted for defects in 

material and workmanship for 90 days with no labor warranty. 

Labor:

 Labor is covered for a period of three years from the 

date of purchase unless otherwise expressed within this 

limited warranty as long as a TRUE authorized service provider 

performs the service. Service that requires over 50 miles of 

travel may be subject to additional charges. Reasonable and 

necessary maintenance guidelines can be found in the owner’s 

manual.

Claims Procedure:

 TRUE Limited Warranty service may be 

obtained by contacting the authorized TRUE dealer from 

whom the Product was purchased.  If the dealer from whom 

the Product was purchased is no longer an authorized TRUE 

dealer, then TRUE Limited Warranty service may be obtained 

by contacting TRUE directly at:

TRUE Fitness, Service Department

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1.800.883.8783

Hours of operation 8:30am - 5:00 pm CST

The above Limited Warranty is subject to and will be in 

Save Time and Register Online!

Activate Multiple Warranties at  www.truefi tness.com/support