CHAPTER 7: ADDITIONAL INFORMATION
Residential Limited Warranty
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Claims Procedure: TRUE Limited Warranty service may be obtained
by contacting the authorized TRUE dealer from whom the Product
was purchased. If the dealer from whom the Product was purchased
is no longer an authorized TRUE dealer, then TRUE Limited Warranty
service may be obtained by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Hoff Road, St. Louis, MO 63366
1-800-883-8783, (Hours of operation 8:30am - 5:00 pm CST)
The above Limited Warranty is subject to and will be in accordance
with the conditions set forth below:
1. This Limited Warranty can be processed only if the Warranty Regis-
tration Form is completed on-line; or if the attached form is filled in,
signed by the original purchaser and mailed to TRUE within 30 days of
purchaser’s receipt of this Product. The serial number must be intact
on the Product for this Limited Warranty to be valid.
2. This Limited Warranty applies to the product only while the Product
remains in the possession of the original purchaser and is not trans-
ferable.
3. This Limited Warranty becomes VALID ONLY if the Product is
initially assembled/installed by a TRUE authorized dealer/technician
(if anyone other than a TRUE authorized dealer/technician initially
assembles and installs the Product, this Limited Warranty will be void
unless the written authorization of TRUE is first obtained).
4. This Limited Warranty does not cover damage or equipment failure
resulting from or caused by improper assembly/installation, failure to
follow instructions and warnings in owner’s manual, accident, misuse,
abuse, unauthorized modification, or failure to provide reasonable
and necessary maintenance (as referenced in the owner’s manual.)
5. This Limited Warranty applies only to the cost of repair or replace-
ment of parts and does not include labor (beyond the above warranty
period), transportation, service, return and freight charges associated
therewith expressly specified herein.
6. This Limited Warranty shall not apply to: Service calls to correct
installation of the equipment or instruction to owners on how to use
the equipment; or any labor costs incurred beyond the applicable
labor warranty period.
7. This Limited Warranty is in lieu of all warranties, express or implied,
and in lieu of all other obligations or liabilities on the part of TRUE,
under no circumstances shall TRUE be liable by virtue of this Limited
Warranty or otherwise from damage to any person or property what-
soever for any special, indirect, incidental, secondary or consequential
losses, damages or expenses in connection with exercise products.
Any implied warranty is limited in duration to the time period covered
by the Limited Warranty. Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion may not apply to you.
This Limited Warranty grants you specific legal rights and you may
also have other rights, which vary from state to state.
NOTE TO AUTHORIZED WARRANTY LABOR PROVIDERS:
Warranty labor reimbursement or warranty parts rights may not be
transferred to, reassigned to, a third party without the express written
consent of TRUE. Even jobbing out warranty labor requires TRUE’s
written approval.
truefitness.com / 800.426.6570 / 1.636.272.7100
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Truefitness.com / 800.426.6570 / 636.272.7100
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