CHAPTER 6: ADDITIONAL INFORMATION
Truefitness.com / 800.426.6570 / 636.272.7100
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TROUBLESHOOTING GUIDE:
Fault Code
Category
Description
Cause
Corrective Action
Fault CN02:
Invalid Console
Configuration
Console
The product
configuration data has
failed validation checks
(incline ranges make no
sense, etc.)
Console configured
incorrectly
Power cycle
Re-configure console
Loose cable
Contact dealer or TRUE service
Fault CN03:
Stuck Key
Console
Membrane Key stuck
down/closed
Membrane key is
damaged
Contact dealer or TRUE service
Fault CN04:
Lower Board
Comm Fault
(Treadmill Only)
Console
Brainboard fails
to receive timely
communication
responses from lower
board - Fault after 3
retries
Unit is configured as a
treadmill
Re-configure console
Fault CN05: No
Lower Control
Console
No lower board
connected to console
- detection wires not
connected.
Loose cable
Power cycle
Check cable connections
Console configured
incorrectly
Reconfigure console
Fault CN06:
Config Mismatch
Console
Console is configured
for a product different
than that to which it is
connected.
Console configured
incorrectly
Power cycle
Re-configure console
Loose cable
Check cable connections
Fault CN07:
Calibration
Timeout
Console
Stride Calibration was
not able to complete
within allowed time.
Low AC Line Voltage
Retry calibration
Verify AC Voltage at Outlet
Fault CN08:
Calibration Failed
- Lower Limit
Not Reached
Console
During Stride
calibration, the motor
stalled before reaching
what should be the lower
limit.
Potentiometer value is
out of range
Contact dealer or TRUE service
Fault CN11:
Calibration Failed
- Upper Limit
Not Reached
Console
During Stride
calibration, the motor
stalled before reaching
what should be the upper
limit.
Potentiometer value is
out of range
Contact dealer or TRUE service
Fault CN24: BB
Comm Fault
Console
SBC cannot
communicate with
Brainboard
Console
Power cycle
Contact dealer or TRUE service
Fault CN25:
Firmware
Mismatch
Console
Firmware on brainboard
not compatible with SBC
software
Corrupt software
Power cycle
Reconfigure Console
Firmware and software
versions are not
compatible
Re-install software/firmware
Contact dealer or TRUE service
Fault X101: Stride
Adjust Stall
Lower Board
Stride Motor Stall
Jammed or overheated
motor
Contact dealer or TRUE service
Fault X102: Stride
Adjust Runaway Lower Board
Stride Motor Runaway
Stride motor not moving
as expected
Contact dealer or TRUE service
Summary of Contents for SPECTRUM ELLIPTICAL XS1000
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