True TBC-24-R/L-OG-A, Installation Manual

True Professional 24 Series Installation Guide

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WARRANTY

LIMITED 30 DAY COSMETIC WARRANTY

Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days 
from the date of original retail purchase.  Any defects must be reported to the selling dealer within thirty (30) days from the date of original 
retail purchase.  This limited warranty excludes any type of freight / concealed damage. 

TWO YEAR PARTS & LABOR WARRANTY

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in 
material or workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in 
accordance with the instruction packet supplied with each TRUE unit.  TRUE’s obligation under this warranty is limited to a period of two (2)  
years from the date of original installation or twenty seven (27) months after shipment date from TRUE, whichever occurs first.

FIVE YEAR SEALED SYSTEM WARRANTY

TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be 
free from defects in both material and workmanship under normal and proper use and maintenance service for a period of five (5) years from 
the date of original installation but not to exceed sixty three (63) months after shipment from the manufacturer, whichever occurs first.

TERMS APPLICABLE TO EACH WARRANTY

Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair 
or replacement, including labor charges, of defective parts or assemblies.  The labor warranty shall include standard straight time labor charges 
only and reasonable travel time, as determined by TRUE.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE.  All claims should include: model number and serial number of cabinet, proof 
of purchase, and date of installation.  In case of warranted compressor, the compressor model tag must be returned to TRUE along with the 
above listed information.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.  This 
warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.

NO CONSEQUENTIAL DAMAGES.

  TrUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages, 

including without limitation, losses or damages arising from food or product spoilage claims whether or not on account or refrigeration failure. 

WARRANTY IS NOT TRANSFERABLE.

  This warranty is not assignable and applies only in favor of the original purchaser/user to whom 

delivered.  Any such assignment or transfer shall void the warranties herein made and shall void all warranties, express or implied, including any 
warranty or merchantability or fitness for a particular purpose. 

IMPROPER USAGE.

  TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper 

usage or installation or failure to clean and/or maintain product as set forth in the warranty packet provided with the unit.  

ALTERATION OR NEGLECT. 

 TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected 

after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of god.

IMPROPER ELECTRICAL CONNECTIONS.

  TRUE is not responsible for the repair or replacement of failed or damaged components 

resulting from electrical power failure, high or low voltage, use of extension cords, or improper grounding of the unit. 

NO IMPLIED WARRANTY. 

 There are no other warranties, expressed, implied or statutory except the 30 day cosmetic, 2 year parts and 

labor and five year sealed system warranty as described above.  These warranties are exclusive and in lieu of all other warranties, including 
implied warranty and merchantability or fitness for a particular purpose,  There are no warranties which extend beyond the description on the 
face hereof. 

Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied warranty lasts, so the 
above exclusion or limitation may not apply to you.  This warranty gives you specific legal rights and you may have other rights that vary from 
state to state.

OUTSIDE U.S./CANADA.

  This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or 

used outside the United States or Canada.