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33
CHAPTER
6
: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE (CONTINUED):
Heart rate is
displaying
erratically or not
displaying
Transmitter belt contacts are not
making good contact with the skin
Re-adjust the transmitter belt so that it is in full contact with
the skin
Contacts on the transmitter belt are
not moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3 feet
(1 meter) of the heart rate receiver
Adjust your position on the belt so that you are within 3 feet
(1 meter) of the console
The battery inside the transmitter
belt is depleted
replace the transmitter belt with a compatible transmitter belt
Another user wearing a compatible
transmitter strap is within 3 foot (1
meter) of the unit
Move the units so that there is more space in-between units
Environmental interference from
high voltage power lines
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged into
the same outlet move the suspect source to another outlet.
Environmental interference from
computers
Environmental interference from
motor driven appliances
Environmental interference from
cell or cordless phone
Environmental interference from
Wi-Fi router
Fault Code
Category Description
Cause
Corrective Action
Fault CN00:
Corrupted
Console
Configuration
Console
Corrupted brainboard
configuration - fails integrity
check
Corrupt software
Power cycle
Re-configure console
Firmware and software
versions are not
compatible
Re-install
software/firmware
Contact dealer or TRUE
service
Fault CN01:
Internal Fault
Console Math error - software
Console Configure
incorrectly
Power cycle
Re-configure console
Corrupt Software
Re-install
software/firmware
Contact dealer or TRUE
service
Fault CN02:
Invalid Console
Configuration
Console
The product configuration data
has failed validation checks
(incline ranges make no sense,
etc.)
Console Configure
incorrectly
Power cycle
Re-configure console
Incline Motor out of
range
Contact dealer or TRUE
service
Loose Cable