True UC400, Owner'S Manual

CHAPTER 7: 

WARRANTY

 INFORMATION

truefitness.com / 800.426.6570 / 1.636.272.7100

Commercial Limited Warranty 

UC400 Upright Bike

All TRUE® Fitness products are distributed by TRUE and are 

warranted to the original registered product purchaser and the 

parts of the TRUE product (the “Product”) listed below, under 

normal use and service, shall be free of manufacturing defects 

in workmanship and materials only for the period of time 

beginning from the original date of purchase set forth below: 

Frame*

Lifetime

Parts

Transcend Touchscreen

Escalate

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 Console

Electrical

Wear Items

Cosmetics

3 Years 

3 Years

5 Years

5 Years

6 Months

Labor

Parts 

Cosmetics

2 Years

6 Months

Device Connectivity

Headphone Jack & 

USB Port

90 Days Parts, 

No Labor

NOTE:  Warranty valid for USA and Canada only. 

NOTE:  Failure to register this product will result in no 

servicing or authorization of parts to be shipped.

NOTE:  Buying after-market products from a 3rd party will 

result in voided warranty

NOTE:  This product is intended for Commercial use which 

includes non-dues paying facilities where usage does not 

exceed 8 hours per day. If this product will not be used in 

this particular setting, please contact TRUE as this warranty 

is void.

Frame:

 The frame is warranted for defects in material and 

workmanship for as long as the original purchaser owns the 

Product.  The frame is warranted for labor and freight (for parts 

shipped from TRUE) for two years from date of purchase. * This 

limited warranty on structural frame does not include paint or 

coatings.

Parts: 

The upright bike electrical parts and wear items are 

warranted for defects in material and workmanship for 

five years with two years labor warranty. The Transcend 

touchscreen and Escalate

15

 console are warranted for defects 

in material and workmanship for three years with two 

years labor warranty.This limited warranty does not cover 

damage or equipment failure resulting from or caused by 

improper assembly/installation, failure to follow instructions 

and warnings in owner’s manual, accident, misuse, abuse, 

unauthorized modification, or failure to provide reasonable 

and necessary maintenance. *TRUE Fitness shall not warrant 

the performance of the heart rate system on its products, as 

the heart rate system performance varies, based on user’s 

physiology, age, method of use and other factors. * This limited 

warranty shall not apply to software version upgrades.

Cosmetics: 

The upright bike cosmetic parts are warranted 

for defects in material and workmanship for six months with 

labor warranty to match the parts warranty period.  This 

limited warranty does not cover damage or equipment failure 

resulting from or caused by improper assembly/installation, 

failure to follow instructions and warnings in owner’s manual, 

accident, misuse, abuse, unauthorized modification, or failure 

to provide reasonable and necessary maintenance. This limited 

warranty will apply to but may not be limited to plastic covers, 

shrouds, caps, badges, overlays, paint, coatings, pedal straps 

and grips.

Device Connectivity:

 Device Connectivity elements; 

headphone jack and USB Port are warranted for defects in 

material and workmanship for 90 days with no labor warranty. 

Labor:

 Labor is covered for a period of two years from the 

date of purchase unless otherwise expressed within this 

limited warranty as long as a TRUE authorized service provider 

performs the service. Service that requires over 50 miles of 

travel may be subject to additional charges. Reasonable and 

necessary maintenance guidelines can be found in the owner’s 

manual.

Claims Procedure:

 TRUE Limited Warranty service may be 

obtained by contacting the authorized TRUE dealer from 

whom the Product was purchased.  If the dealer from whom 

the Product was purchased is no longer an authorized TRUE 

dealer, then TRUE Limited Warranty service may be obtained 

by contacting TRUE directly at:

TRUE Fitness, Service Department

865 Hoff Road, St. Louis, MO 63366

1.800.883.8783

Hours of operation 8:30am - 5:00 pm CST

Save Time and Register Online!

Activate Multiple Warranties at www.truefitness.com/support

Truefitness.com / 800.426.6570 / 636.272.7100

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