True UC900, Owner'S Manual

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Truefitness.com / 800.426.6570 / 636.272.7100

CHAPTER 7: ADDITIONAL INFORMATION

All TRUE® Fitness products are distributed by TRUE and are 

warranted to the original registered product purchaser and the 

parts of the TRUE product (the “Product”) listed below, under 

normal use and service, shall be free of manufacturing defects 

in workmanship and materials only for the period of time 

beginning from the original date of purchase set forth below: 

Frame*

Lifetime

Parts

Transcend Touchscreen

Escalate

15

 Console

Electrical

Wear Items

Cosmetics

3 Year

3 Year

3 Year

3 Year

6 Months

Labor

Parts

Cosmetics

3 Years

6 months

Device Connectivity

Headphone Jack &

USB Port

90 Days Parts, 

No Labor

NOTE:  Warranty valid for USA and Canada only. 

NOTE:  Failure to register this product will result in no 

servicing or authorization of parts to be shipped.

NOTE:  Buying after-market products from a 3rd party will 

result in voided warranty.

NOTE: This product is intended for Commercial use which 

includes facilities where usage is in excess of 8 hours per day. 

This includes all dues-paying facilities (regardless of usage) 

as well as many non-dues-paying facilities. If this product 

will not be used in this particular setting, please contact 

TRUE as this warranty is void.

Frame: 

The frame is warranted for defects in material and 

workmanship for as long as the original purchaser owns the 

Product. The frame is warranted for labor and freight (for parts 

shipped from TRUE) for three years from date of purchase.* 

This limited warranty on structural frame does not include 

paint or coatings.

Parts: 

The upright bike electrical parts and wear items are 

warranted for defects in material and workmanship for three 

years with three years labor warranty. The Transcend

touchscreens and  Escalate

15

 consoles are warranted for 

defects in material and workmanship for three years with three 

years labor warranty.  This limited warranty does not cover 

damage or equipment failure resulting from or caused by 

improper assembly/installation, failure to follow instructions 

and warnings in owner’s manual, accident, misuse, abuse, 

unauthorized modification, or failure to provide reasonable 

and necessary maintenance.* TRUE Fitness shall not warrant 

the performance of the heart rate system on its products, as 

the heart rate system performance varies, based on user’s 

physiology, age, method of use and other factors.* This limited 

warranty shall not apply to software version upgrades.

Cosmetics: 

The upright bike cosmetic parts are warranted 

for defects in material and workmanship for six months with 

labor warranty to match the parts warranty period. This 

limited warranty does not cover damage or equipment failure 

resulting from or caused by improper assembly/installation, 

failure to follow instructions and warnings in owner’s manual, 

accident, misuse, abuse, unauthorized modification, or failure 

to provide reasonable and necessary maintenance. This limited 

warranty will apply to but may not be limited to plastic covers, 

shrouds, caps, badges, overlays, paint, coatings, and grips.

Device Connectivity: 

Device Connectivity elements; 

headphone jack and USB Port are warranted for defects in 

material and workmanship for 90 days with no labor warranty.

Labor: 

Labor is covered for a period of three years from the 

date of purchase unless otherwise expressed within this 

limited warranty as long as a TRUE authorized service provider 

performs the service. Service that requires over 50 miles of 

travel may be subject to additional charges. Reasonable and 

necessary maintenance guidelines can be found in the owner’s 

manual.

Claims Procedure:

 TRUE Limited Warranty service may be 

obtained by contacting the authorized TRUE dealer from 

whom the Product was purchased.  If the dealer from whom 

the Product was purchased is no longer an authorized TRUE 

dealer, then TRUE Limited Warranty service may be obtained 

by contacting TRUE directly at:

TRUE Fitness, Service Department

865 Hoff Road, St. Louis, MO 63366

1.800.883.8783

Hours of operation 8:30am - 5:00 pm CST

Save Time and Register Online!

Activate Multiple Warranties at truefitness.com

COMMERCIAL LIMITED WARRANTY

UC900 UPRIGHT BIKE