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CHAPTER 6: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
Possible Cause
Corrective Action
No Power
Unit turned off
Verify the On/Off switch is at the ON position
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
No power at outlet
Using a voltmeter verify power at outlet
Tripped circuit breaker
The location of the circuit breaker is next to the
On/Off switch. Verify the circuit breaker is not
open. If the breaker is open reset.
Unit resets or pauses
randomly
Damaged power cord
Replace power cord
Power cord not fully seated in socket
Inspect power connection at the unit and outlet
Safety e-stop key not fully engaged
Re-engage the safety/e-stop key to the console
Insufficient power
Verify output voltage from 20A outlet with a
voltmeter
Error code is displayed on console
Contact TRUE Fitness Customer
Pinched or loose main communication cable
No User Present displayed on screen
User weight must be over 90lbs. Verify No
User Present settings in console.
Walking belt is off
center
Uneven floor
Adjust treadmill with rear leveling feet. See
Chapter 5: Running Belt Alignment
Adjust belt tracking
See Chapter 5: Centering the Running Belt
Walking belt hesistates
or slips when stepping
Adjust belt tension
See Chapter 5: Tensioning the Running Belt
Lubricate running belt
See Chapter 5: Treadmill Lubrication
Rubbing sound from
treadmill when in
operation
Walking belt is rubbing a straddle cover
Adjust belt tracking. See Chapter 5: Centering
the Running Belt
Foreign object may be stuck under walking
belt
Inspect under the unit. Remove and object that
may be under the unit.
Foreign object may be stuck in motor
compartment
Contact TRUE Fitness Customer Service
Department
Roller bearings may be damaged
Drive motor may be damaged
Drive belt may be misaligned
