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I have tried to Star a caller, but trueCall won’t let me
trueCall’s
Zap
&
Star
feature only works if you have the Caller ID
service from your network operator, and the caller has passed on
their calling number (see page 11).
Help! - I have accidentally Zapped someone I meant to Star
Don’t worry - trueCall has an automatic UnZap feature! All you have
to do is ring your friend, and trueCall will automatically remove them
from your Zap list.
Help! - I have accidentally Starred someone I meant to Zap
You can go into the setup menu and add their number to your Zap
list (see trueCall Reference Guide page 18), or use your Internet
Control Panel.
I pressed the Zap key during a call, but trueCall didn’t respond
Zap
&
Star
is only active on incoming calls so you can’t Zap or Star
someone during an outgoing call.
What if there is a power cut?
trueCall doesn’t prevent you making or receiving phone calls if you
have a power cut, though it won’t intercept incoming calls.
trueCall’s red LED flashes every 30 minutes
Some telephones check your 1571 network voicemail service for
messages on a regular basis – these are called
1571 phones
. They
automatically pick up the line a few moments after the end of each
call, and then every 30 minutes during the day and night. trueCall’s
red LED is there to tell you that your phone line is in use, so a 1571
phone will make this light up at regular intervals. We recommend
that you don’t use 1571 phones with trueCall.
When I receive a call, the phone attached to trueCall rings, but
my extension phones don’t ring
trueCall is designed to protect the phones plugged into it from
nuisance calls. If you have additional phones plugged into extension
sockets, these will not ring if trueCall has intercepted the call.
Can I use Call Waiting with trueCall?
The Call Waiting service from your telephone company will work
with trueCall, but if you are already engaged on a call, trueCall isn’t
able to classify the incoming caller or log their Caller-ID - there is a
chance that you might speak to a zapped caller.
Frequently asked questions
