7
How trueCall handles incoming calls
When a call arrives, trueCall checks the calling number (if you have
the Caller ID service, and the number is available).
If the caller’s number is on your Star list, your phone will ring and
you can answer the call as usual. If the callers number is on your
Zap list, the caller will be played a polite message saying that you
are not interested in their call and don’t want them to call you again.
If the caller’s number isn’t on either your Zap or Star list, or isn’t
available, trueCall answers them (without your telephone ringing)
and plays them your personal greeting. Anyone who has misdialled
or called a wrong number will hear your personal greeting, realise
their mistake, and hang up without disturbing you.
Whisper
trueCall asks unrecognised callers to say their name (we call this
their ‘Whisper’) and then puts them on hold. Most telemarketers
hang up when they are asked to leave a Whisper - they know that
you are unlikely to accept their call.
Your telephone only rings if the caller says their name. When you
pick up your phone, trueCall announces the caller by playing you
their Whisper. Having heard the caller say their name, you can
choose to either accept the call, send the caller to Message
Manager (trueCall’s built in answering machine), or play the caller a
message saying that you are not interested in their call and don’t
want to hear from them again.
Whisper means that you only have to speak to people you choose to
speak to. It protects you against malicious calls, pranks and hoaxes.
Zap
If you accept an incoming call but decide that you don’t want to
continue with it (telephone sales people can be very persistent) you
can Zap the caller!
Press the hash key on your telephone keypad (
#
) at any time
during the call. trueCall will ask you to confirm, and then you can
hang up. trueCall plays a polite message to the caller, telling them
that you are not interested in their call and don’t want them to call
you again. By law a cold caller must take you off their calling list &
not call you again.
Using trueCall
