25
have not been approved by the manufacturer. This applies
in particular if the appliance is subject to networked control,
if the control units or the software have not been approved
by Truma or if the Truma control unit (e.g. Truma CP plus
or Truma iNetBox) has not been exclusively used for con-
trolling Truma appliances or appliances approved by Truma.
– As a consequence of damage arising from foreign sub-
stances (e.g. oil, or plasticisers in the gas), chemical or elec-
trochemical influences in the water, or cases when the
appliance has come into contact with unsuitable substanc-
es (e.g. chemical products, flammable substances or unsuit-
able cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
– End customer’s or third-party modifications of the appli-
ance, including any replacement, supplementary or acces-
sory parts, or installation of the same, especially concerning
the exhaust gas system or the cowl.
3. Making a warranty claim
The warranty must be claimed with an authorised service
partner or at the Truma Service Centre. All addresses and
phone numbers can be found at www.truma.com under
“Service”.
The Manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Service Centre
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if you
could have the following details ready before contacting us:
– a detailed description of the defect
– serial number of the device
– date of purchase
The authorised service partner or the Truma Service Centre
will then specify the next steps. To avoid transport damage,
the affected appliance must only be shipped by prior arrange-
ment with the authorised service partner or the Truma Service
Centre.
If the warranty claim is recognised by the Manufacturer,
then the transport expenses shall be borne by the same. If
no warranty claim is applicable, the Consumer will be noti-
fied accordingly and any repair and transport expenses shall
then be the Consumer’s liability. Please do not send applianc-
es without prior arrangement.
