30
Troubleshooting the MC-3000
If you experience difficulties while using your chair, refer to this section of the operation
manual. Contact truMedic if this section does not address the problem you experience.
My massage chair
does not work
when plugged in
and turned on
The remote control may not be turned ON. Locate and press the ON
switch on your remote control.
You may not have chosen a massage function yet. Press any massage
function to initiate the massage experience.
The chair is not receiving the right amount of electricity. Check the
chair and wall outlet connections for contact.
The chair has a burned out fuse. Replace it with the appropriate fuse.
Problem
Solution
The problem is within the inner circuit. Contact an authorized
maintenance professional to repair your chair.
Beeping noises inside
the chair during
massage sessions.
Difference in Left/
Right motors. One
is sometimes higher
than the other is.
The sound I was
hearing inside
the chair is much
louder now.
My massage
unexpectedly
stopped during a
session.
I cannot move the
backrest or leg rest
as intended.
You are probably hearing the air pump, mechanical parts, and motor.
This is completely normal.
The massage rollers do not always run symmetrically. This is
completely normal.
You may have used the chair continually for too long. Power down the
chair for at least 30 minutes, and then see if you still notice the sound.
Over time, the internal parts can wear down with consistent use.
Some wear and tear is normal. Contact an authorized maintenance
professional for repairs.
The chair may have lost electricity. Check the power cord for a secure
connection.
You may have used the chair continually for too long. Allow the chair
to rest for at least 30 minutes before restarting it.
Check the surrounding area for clearance. Remove any obstacles that
may inhibit the chair from moving adequately.
The chair may have automatically stopped. Turn off the power to the
chair and wait for at least 30 minutes before restarting it.
TROUBLESHOOTING
