35
34
CLEANING AND MAINTENANCE
Cleaning and Maintenance
Cleaning Your Massage Chair
Your massage chair contains partial leather, plastic, and metal components.
Routine cleaning with a dry microfiber cloth can help your massage chair look
clean and shiny.
Only use a dry cloth to clean the product’s remote controller.
Cleaning the Partial Leather Surfaces:
Your MC-4500 has partial leather upholstery. You can clean these surfaces with a
damp cloth and neutral detergent if necessary.
Special Notes:
•
Before cleaning your massage chair, confirm that your chair is in the “OFF”
position and unplug from the wall socket.
• Never use a damp cloth to clean the remote controller.
•
Keep your chair away from heat, fire, or exposure to direct sunlight.
• Never clean your chair with organic solvent or bleach. Only use a neutral
detergent solution on the components of the MC-4500.
• Never submerge your chair in water or saturate it with liquid. This poses a risk
of electrocution or fire.
Troubleshooting
If you experience difficulties while using your chair, refer to this section of the operation
manual. Contact truMedic® if this section does not address the problem you experience.
My massage chair
isn’t operating
when I select a
program.
My massage chair
makes a lot of noise
during operation.
My massage
stopped
unexpectedly
during a session.
The electrical
wire is hot to
the touch.
Ensure the chair is fully plugged in.
Check to make sure the power switch is in the “ON” position on
the bottom right side of the chair.
Choose a mode on the remote controller.
The massage cycle of your choice may have ended.
You may have been using your chair for too long. Wait 30
minutes before selecting another cycle.
There is a mechanical problem. Contact
service@truMedic.com
for further assistance.
This may occur from overuse. Allow your chair to rest for 30
minutes and try again.
The chair has a burned out fuse. Replace it with the appropriate fuse.
Problem
Solution
The problem lies within an inner circuit. Contact truMedic®
customer service at
service@truMedic.com
.
You are likely hearing the noise from the motor and other
mechanical parts. Some noise is normal.
If you notice any signs of overheating, turn off your unit and unplug
immediately. Contact an authorized maintenance professional for
more information.
This troubleshooting guide provides examples of common issues but is not a
comprehensive resource. Should you experience issues with your chair, discontinue
use and contact truMedic® at
888-264-1766
or
service@truMedic.com
.
NOTE:
• For repairs, please contact the distributor or after sales service. For more
information, refer to your enclosed warranty card.
• Any questions directed to customer service may be recorded for training purposes.
•
The instructions of specifications of this product may change without notice.
•
Should your chair need repair, customer service can help you find a qualified
repair center.
TROUBLESHOOTING
