30
WARRANTY AND TECHNICAL SPECIFICATIONS
Warranty Information
TWO (2) YEAR LIMITED WARRANTY
truMedic® warrants this truMedic® Massage Chair against defects in materials
and/or workmanship under normal use for a period of TWO (2) YEAR from the
date of purchase by the original purchaser (“Warranty Period”). Normal use is
defined as use by an end-user in a residential location. If a defect arises and a
valid claim is received within the Warranty Period, at its option, truMedic® will
either 1) repair the defect at no charge, using new or refurbished replacement
parts, or 2) replace the truMedic® Massage Chair with a new or refurbished
truMedic® Massage Chair OR 3) provide a credit in the amount of the purchase
price of the original product. A replacement product or part, including a user-
installable part installed in accordance with instructions provided by truMedic®,
will be covered for the remaining warranty period of the original product. When
a product or part is exchanged, any replacement item becomes your property
and the replaced item becomes truMedic® property. When a credit is given,
the original product must be returned to truMedic® and becomes truMedic®
property.
Obtaining Service: To obtain warranty service, call the truMedic®
Warranty Service at 888-264-1766 or contact the company via email at
service@truMedic.com. Please be prepared to describe the truMedic® Massage
Chair model that needs service and the nature of the problem. Proof of purchase
is required. All repairs and replacements must be authorized in advance. Service
options, parts availability and response times will vary.
Limits and Exclusions: Coverage under this Warranty is limited to the United
States of America, excluding the U.S. Territories of Guam, Puerto Rico, and the
U.S. Virgin Islands and including Canada. This Warranty applies only to products
manufactured by truMedic® that can be identified by the “truMedic®” trademark,
trade name, or logo affixed to them or their packaging. The Warranty does not
apply to any non-truMedic® products. truMedic®, in so far as permitted by law,
provides these products “as is.” This warranty does not apply to: a) damage
caused by failure to follow instructions relating to product’s use or the installation
of components; b) damage caused by accident, abuse, misuse, fire, floods,
earthquake or other external causes; c) damage caused by service performed
by anyone who is not a representative of truMedic®; d) accessories used in
conjunction with a covered product; e) a product or part that has been modified
to alter functionality or capability; f) items intended to be periodically replaced by
