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Troubleshooting
Problem: The truMedic® Insta® Head and Neck
Massager will not start.
Solution: Recharge the battery and verify that the unit is
connected properly to the charging base.
Problem: The truMedic® Insta® Head and Neck
Massager stops running.
Solution: Ensure the battery is charged, or wait at least 15
minutes to restart the massage cycle.
Problem: The truMedic® Insta® Head and Neck
Massager is making noises
Solution: While operating, the massager will make steady
noise as the motor functions. If any sudden or unusual
noises occur please contact truMedic® for service.
Have Questions? Call our toll-free hotline at
(888) 264-1766
or visit
support.trumedic.com