truMedic MC-2500, User Manual

21

Troubleshooting

Problem

Solution

Difference in Left/
Right motors. One is 
sometimes higher 
than the other is. 

The sound I was 
hearing inside the chair 
is much louder now. 

My massage 
unexpectedly stopped 
during a session. 

I cannot move the 
backrest or leg rest  
as intended.

•  The massage rollers do not always run symmetrically. 

This is completely normal. 

•  You may have used the chair continually for too long. 

Power down the chair for at least 30 minutes, and then 
see if you still notice the sound. 

•  Over time, the internal parts can wear down with 

consistent use. Some wear and tear is normal. Contact 
an authorized maintenance professional for repairs. 

•  The chair may have lost electricity. Check the power 

cord for a secure connection.

•  You may have used the chair continually for too long. 

Allow the chair to rest for at least 30 minutes before 
restarting it. 

•  Check the surrounding area for clearance. Remove 

any obstacles that may inhibit the chair from moving 
adequately. 

•  The chair may have automatically stopped. Turn off 

the power to the chair and wait for at least 30 minutes 
before restarting it.

I cannot get the chair 
to return to its default 
position. 

•  This may happen if you use the chair continuously for 

too long or if the massage time frame has ended. If 
you cannot get the chair to return to its normal position 
after waiting for 30 minutes, contact an authorized 
maintenance professional for further guidance. 

The electric wires 
and/or plugs are 
really hot.  

•  This can occur if you use the chair continuously for too 

long. Turn off all power, and allow the chair to rest for at 
least 30 minutes. 

• 

If you notice significant heat during any kind of chair 

usage, stop using the chair immediately and contact a 
maintenance professional.