TRUST 215A SPEEDLINK ADSL PCI WEB MODEM
15
U K
Problem
Cause
Possible solution
Incorrect protocol
installed (RFC1483,
RFC2364, RFC2516).
Check whether all settings
are correct. Refer to table 1 in
section 8.2.
You are using an
Annex A mode4m on
an Annex B (ISDN)
line, or other way
round.
Check the ADSL line as laid
to your home, with your ADSL
line supplier.
Incorrect settings for
establishing a
connection with the
internet This depends
on the protocol used.
In Internet Options –
Connections, configure the
correct settings. See section
7.
Problems with
Internet settings.
Many causes
possible.
Make an Internet connection
using an analogue or ISDN
modem, and consult the
following troubleshooter:
www.trust.com/customercare/
help/internet
You have multiple e-
mail accounts with
different providers.
Providers will prevent e-mails
from being sent when you are
not logged in to their system.
Establish a connection with
the other provider using your
analogue modem or ISDN
connection.
E-mail settings
incorrect.
Check the e-mail settings
against the values
recommended by your ISP.
Cannot send e-mail.
Solution not in this
list.
Surf to the Trust Internet
Problem Solver, or contact
the ISP involved.
Noise on the
telephone whenever
Internet connection
and telephone used
both at the same
time.
A good filter is not
present.
Use a separate filter between
the telephone and the
telephone jack of the splitter
(obtainable at a telephone
store).
You cannot receive
incoming telephone
calls while you are on
the Internet.
You have not used a
splitter/filter.
Use the splitter/filter that was
supplied with your ISP
subscription, or buy a
separate splitter/filter
(obtainable at a telephone
store).
