TRUST 235A AND 245B SPEEDLINK ADSL WEB MODEM
16
Problem
Cause
Possible solution
The ‘Ready’ and
‘Line’ indicators are
both lit on the
modem, but a
connection cannot
be made with the
Internet.
The wrong VCI and
VPI settings are used.
Remove the driver (see
chapter 10). Remove the
USB plug from the modem
and reinstall the driver (see
chapter 7) using the correct
VCI and VPI settings.
There are problems
with the Internet
settings.
There may be a
number of different
causes.
Connect to the Internet
using an analogue modem
or ISDN modem and see
the following
troubleshooter:
www.trust.com/customercar
e/help/internet
You have a number of
different e-mail
accounts.
Providers wish to avoid e-
mails being sent without
being logged on to the
provider in question.
Connect to the other
provider using your
analogue modem or ISDN
connection.
The e-mail settings
are incorrect.
Check the e-mail settings
using the information
provided by your ISP.
No e-mails can be
sent.
The solution is not
listed here.
See the Trust Internet
Problem Solver on the
Internet or contact the ISP
concerned.
There is interference
on the telephone line
when using the
telephone and the
Internet at the same
time.
A poor quality filter is
used.
Use a separate filter
between the telephone and
the telephone line (available
from your telephone shop).
You are not able to
receive telephone
calls when using the
Internet.
No splitter/filter is
used.
Use the splitter/filter
provided with your ISP
subscription or purchase a
splitter/filter (available from
your telephone shop).
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•
The item number. This is 13141-02 for the 235B SPEEDLINK ADSL WEB
MODEM and
13365-02 for the 245B SPEEDLINK ADSL WEB MODEM.
•
A good description of what does not work.
•
A good description of when the problem occurs.
