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TRUST 235A AND 245B SPEEDLINK ADSL WEB MODEM

3

U K

Uninstalling old drivers and devices

The most common cause of faults during installation is the presence of a driver for a
similar, old device. The best solution is to first remove all drivers related to old
devices before installing the new driver. Make sure you only delete programs for old,
unused (similar) devices.
1.  Enter the Windows ‘Safe Mode’ (press F8 when starting Windows and then select

‘Safe Mode’ from the menu which will be displayed).

2.  Click on ‘Start – Settings – Control Panel’ and double-click on the ‘Add/Remove

Programs’ icon.

3.  Find all the programs for similar, old devices and remove these by clicking on the

‘Add/Remove’ button. When in the ‘Safe Mode’, it is possible for some programs
to appear twice. In that case, remove all the programs which appear twice.

4.  Restart the computer.

Note

:

Do not remove your modem’s drivers.

Note

:

Do not delete any existing dial-up connections via an analogue or
ISDN modem. This will allow you to access the Internet during
installation if you encounter any problems.

7 Installation

As previously explained in chapter 5 (

Getting Acquainted with ADSL

), the installation

of the 235A and 245B Speedlink modem can be carried out in two different ways.
The automatic installation and configuration is described in chapter 7.1. During the
automatic installation and configuration, you select your ISP from a list of ISP’s. This
has pre-programmed settings which are necessary for connecting to the Internet. If
the correct Internet Service Provider is not included in the list, see chapter 7.2 for
instructions on how to manually install and configure the modem.

Note:

The latest drivers can be downloaded from 

www.trust.com/13141-

02/download 

and

 www.trust.com/13365-02/download

. Check whether a

new driver is available and use this for the installation. The current
version of the driver is included on the Trust Installation CD-ROM.

Note:

Make sure all other programs are closed during the installation.

Note:

During installation in Windows XP, you may receive a message saying
that the driver has not been signed. This does not cause a problem for
the functionality.

Note:

In the example, ‘D:\’ is used to indicate the CD-ROM drive. This may be
different for your computer.

7.1 Automatic 

installation

1. 

Insert the CD-ROM into your computer’s CD-ROM drive. The installation
program will start automatically. If it does not start automatically, carry out
the following:
a) 

Select ‘Run’ from the Start menu.

b) 

Type [D:\SETUP.EXE] and click on 'OK' to start the Trust Software
Installer.

2. 

The Trust Software Installer will appear (see figure 1).

3. 

Select the language you wish the Trust Software Installer to be displayed in.

4. 

Click on ‘Install driver‘ to start the installation of the ADSL modem.

5. 

The installation wizard will start. Click on ‘Next’.

6. 

Figure 2 will appear.

7. 

Select your ADSL line provider.
a.) 

See chapter 7.2 if your ADSL line provider is not included in the list.

b.) 

 Select your ADSL line provider and click on ‘Next’.

8. 

If requested, input the user name and password for your ISP and click on
‘Next’. If you are not requested to enter this information, continue from point 9.

9. A 

window 

will appear displaying the settings (see figure 3).

Summary of Contents for 235A

Page 1: ...e cable can become worn or damaged as a result of people walking over it Do not repair this device yourself 3 Approval This device meets the essential requirements and other relevant conditions of the applicable European directives The Declaration of Conformity is available at www trust com 13141 02 ce and www trust com 13365 02 ce 4 Required for functionality You need the following in order to co...

Page 2: ... Modem for Annex A Use the Trust 245B Speedlink ADSL Web Modem for Annex B Your subscription is provided by two parties namely your ISP and your ADSL line provider This can vary per country and sometimes one provider supplies both services ISP and ADSL line In many cases you as the user will not notice this Contact your ISP if you have any questions regarding your subscription The settings for you...

Page 3: ...rrect Internet Service Provider is not included in the list see chapter 7 2 for instructions on how to manually install and configure the modem Note The latest drivers can be downloaded from www trust com 13141 02 download and www trust com 13365 02 download Check whether a new driver is available and use this for the installation The current version of the driver is included on the Trust Installa...

Page 4: ...d correctly 7 2 Manual installation Each Internet Service Provider uses its own settings or service There are many different variations which all require different settings Contact your Internet Service Provider to find out which service it uses Table 1 below shows a number of Internet Service Providers and the appropriate settings Country ISP VPI VCI Internet protocol Encapsulation ADSL from KPN ...

Page 5: ...2 The Trust Software Installer will appear see figure 1 3 Select the language you wish the Trust Software Installer to be displayed in 4 Click on Install driver to start the installation of the ADSL modem 5 The installation Wizard will start Click on Next 6 Figure 2 will appear 7 Select Others and click on Next 8 A new window will appear Select NDISWAN and click on Next 9 A new window will appear ...

Page 6: ...xt 6 Figure 2 will appear 7 Select Others and click on Next 8 A new window will appear Select NDISWAN and click on Next 9 A new window will appear Select the PPPoE protocol and the encapsulation LLC or VCMUX used by your Internet Service Provider 10 In the same window enter the VPI and VCI values used by your ISP and click on Next 11 A new window will appear Enter your user name and password and c...

Page 7: ...he driver will now be installed 13 A window with the message If your USB is not connected please connect it now will be displayed see figure 7 14 Connect the modem The installation process will continue 15 Wait until the following window appears In Windows XP and Windows 2000 Install Finished see figure 8 Click on OK in this window In Windows ME and Windows 98 System will be logoff please close al...

Page 8: ...or the correct names of the various protocols Driver name Contains protocol Protocol NDISLAN NDISWAN PPPoA PPPoE Bridged Routed Ethernet IP RFC1483 RFC2684 X X RFC2364 X X X RFC2516 X X RFC1577 X Table 2 Description of the various protocols Since the names of the protocols used during the manual installation are NDISLAN and NDISWAN and these names are probably not known by the ISP table 3 gives a ...

Page 9: ...DLINK ADSL WEB MODEM 4 Taskbar ADSL Connected icon NDISWAN 1 Desktop TRUST 235A SPEEDLINK ADSL WEB MODEM Control Panel see chapter 8 2 TRUST 235A SPEEDLINK ADSL WEB MODEM dial up connection 2 Start Settings Control Panel 235A ADSL USB MODEM Control Panel Add Remove Programs TRUST 235A SPEEDLINK ADSL WEB MODEM WAN Adapter System Device Manager Network TRUST 235A SPEEDLINK ADSL WEB MODEM WAN Adapter...

Page 10: ...SL line or the line may not be connected to your ADSL modem A connection has just been made with the ADSL line or the line may not be connected to your ADSL modem Connect the line see the connection diagram shown in figure 4 for the 235A or the connection diagram shown in figure 5 for the 245B Training Channel Analysis Exchange The statuses of the ADSL line from not being connected to being operat...

Page 11: ...en inserted far enough into the port on the PC or the modem Push the USB plugs firmly into both the modem and the PC Ready Off Modem not functional The computer s USB port does not work The USB port is not included in the Device Manager or is indicated by an exclamation mark Check your computer s USB port Also see http www trust c om customercare help general Off ADSL not active The connection has...

Page 12: ... RFC2516 You must create a dial up connection when you wish to connect to the Internet using NDISWAN Dial Up Networking must be installed correctly to be able to do this You must also create a connection with your provider in order to be able to send and receive e mails The settings for this are often the same as the settings for the Internet connection If you have a number of e mail accounts you ...

Page 13: ...ave the correct settings for Internet access 1 Double click on the Internet Options icon in the Control Panel 2 Click on the Connections tab 3 Select Never dial a connection 4 Click on Apply 5 Click on LAN Settings 6 Unselect Use a proxy server for your LAN 7 Click on OK and then on Apply 8 Click on OK to close the window If there is no connection with the Internet see the information provided by ...

Page 14: ...oad Problem Cause Possible solution The modem has not been connected to a USB port Check the connection The New Hardware Found Wizard is stopped after connecting the USB modem Windows XP Install the driver from the CD ROM as described in chapter 7 Next click on the Add Hardware icon in the Control Panel Select Yes I have already connected the hardware select the device from the list and click on N...

Page 15: ...L line has been activated The wrong ADSL line provider has been selected during the installation Remove the driver see chapter 10 and reinstall it Manually install the driver see chapter 7 2 Use the settings given to you by your provider The wrong settings have been entered VCI VPI Check whether all the settings are correct see table 1 in chapter 7 2 The wrong encapsulation has been selected LLC S...

Page 16: ...ngs using the information provided by your ISP No e mails can be sent The solution is not listed here See the Trust Internet Problem Solver on the Internet or contact the ISP concerned There is interference on the telephone line when using the telephone and the Internet at the same time A poor quality filter is used Use a separate filter between the telephone and the telephone line available from ...

Page 17: ...becomes invalid if the product has been opened if there is mechanical damage if the product has been misused if alterations have been made to the product if the product has been repaired by a third party in the case of negligence or if the product has been used for a purpose other than that originally intended Excluded from the warranty Damage caused by accidents or disasters such as fire flood ea...

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