TRUST 450I RJ45 (A)DSL MODEM & ROUTER
Problem Cause Possible
solution
The ISP you have is
not in the list from
the “automatic
setup”.
ISP or settings for the
ISP was not yet known
when the list was putt
together.
Follow the “manual setup”
from the web-based menu.
See quick installation guide
start at step 22.
Wrong protocol
installed (1483
Bridged IP, 1483
Routed IP, PPPoA, or
PPPoE).
When PPPoA or
PPPoE is used, wrong
username and / or
password filled in.
Use of wrong settings
(VCI, VPI).
Wrong encapsulation
set (LLC/Snap,
VCMUX).
When using routed IP,
wrong IP address,
subnet mask and / or
gateway filled in.
Check the table from the
quick installation guide (step
23) Consult your Internet
Service Provider (ISP) and
ask your ISP the protocol and
fill in the rest of the checklist
behind the protocol with your
ISP.
Cannot connect to
the internet after
following the
“manual setup" from
the web-based
menu.
Windows Internet
settings or network
settings are set
incorrectly.
See the quick installation
guide follow step 7 till 10 for
correct settings.
You cannot receive
calls whilst using the
Internet.
No splitter / filter.
Use the splitter / filter that is
provided with your ISP
subscription or buy a new
splitter / filter at your local
phone shop.
There is a rustling
noise on the
telephone line when
you call whilst using
the Internet.
Incorrect filter /
splitter.
Use a loose filter between
the telephone and the
telephone line (available at
your local phone shop).
E-mail settings are
incorrect.
Check the e-mail settings
against those supplied by
your ISP.
Cannot send e-mail.
Solution is not on the
list.
Connect to the Internet using
an analogue modem or ISDN
modem and consult the
“Trust Internet trouble-
shooter” on the Internet or
consult your ISP.
9
Annex A modem used
on an Annex B (ISDN)
line or vice versa.
Check with your ISP to
determine which kind of
(A)DSL line you have. See
chapter 5 for more
information.
Windows Internet
settings or network
settings are set
incorrectly.
See the quick installation
guide follow step 7 till 10 for
correct settings.
Cannot connect to
the Internet.
U K