TRUST 738AV LCD POWER VIDEO
9 Troubleshooting
Method
1.
Read the solutions given below.
2.
Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/13807)
!
Problem
Cause
Possible solution
The computer's USB
port does not work.
Check the settings of your USB
port. For more information, see
www.trust.com/customercare/help/u
sb.
The camera has not
been connected to a
USB port.
Connect the camera to a USB port.
Windows does
not detect a new
device after
connecting the
camera.
The camera has been
connected to a USB
hub which does not
have a power supply.
Connect the camera to a USB hub
which has a power supply or to a
USB port on your computer.
Where can I find
the serial number
for VideoLive
Mail?
This is printed on the
CD-ROM or the CD
envelope.
Find the original CD-ROM and look
at the CD-ROM or the envelope.
The camera has not
been connected to a
USB port.
Connect the camera to a USB port.
The camera is in the
‘DISK’ USB mode.
Set the camera to the ‘CAM’ USB
mode (see figure 7).
The error
message
‘Capture device
was not detected’
is displayed.
The camera has been
connected to a USB
hub which does not
have a power supply.
Connect the camera to a USB hub
which has a power supply or to a
USB port on your computer.
Windows 98 or
Windows 95 is used.
The software only works correctly in
Windows 98 SE, Windows ME,
Windows 2000 and Windows XP.
The USB port does
not work correctly.
Test the USB port using a different
device or see the USB
troubleshooter at www.trust.com.
The camera has not
been connected to the
computer.
Connect the USB cable.
The error
message ‘Fail
connect to
device, please try
again’ is
displayed after
opening the
Camera Manager.
The window
opens, but I
cannot obtain
files from the
camera’s
memory.
The drivers have not
been installed
correctly.
Uninstall the drivers, remove the
USB cable and reinstall the drivers.
The drivers have not
been installed
correctly.
Install the drivers before connecting
the camera.
The camera is
marked with an
exclamation mark
‘!’ in the Device
Manager.
The USB port does
not work correctly.
Test the USB port using a different
device or see the USB
troubleshooter at www.trust.com.
22
