TRUST 738AV LCD POWER VIDEO
Problem
Cause
Possible solution
The distance to the
subject is too small.
Increase the distance to the object
to be photographed or select the
macro setting (see chapter 4.6.7).
There is insufficient
light.
Improve the lighting.
The camera is busy
recording video or
audio.
Stop recording.
The ‘Camera’ menu is
active.
Turn the menu off (see chapter
4.5).
The memory is full.
Transfer photographs to your
computer and delete the contents
of the memory. You can take more
photographs using a (larger)
external memory card. Ask your
dealer.
No photograph is
taken when the
exposure button
is pressed.
The camera is still
busy saving the
previous photograph.
The LED is lit.
Wait until the LED goes out.
There is no
connection with
the computer.
The camera has been
connected incorrectly.
Reconnect the cables
The camera does
not give an image
in the application
(webcam).
Another application is
open and is using the
camera image.
Close the other application first
before starting the program.
An old version of
DirectX is installed.
Download the latest version of
DirectX from www.microsoft.com.
Drivers for an old
webcam are still
installed.
Find these drivers and uninstall
them (see chapter 5.1).
More than one monitor
is configured for use in
the desktop.
Use 1 monitor (Windows monitor
settings) and try again.
The VGA drivers need
to be updated.
Download new VGA card drivers or
contact the supplier of your VGA
card.
A live recording
gives a displaced
image and the
wrong colours.
If a too high VGA
resolution is used (for
example, 1600 x
1200), it is possible
that there is
insufficient memory for
the video overlay.
Set your VGA card to a lower
resolution and colour depth For
example, 800 x 600 / 16-bit
colours).
Photographs are
discoloured on
the monitor or
The background
lighting is not white.
Change the lighting. If this does not
help, use Photo Express to edit the
colour.
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