TRUST COMPACT SCAN USB 19200
7
UK
Problem
Cause
Possible solution
Error notification when
clicking on ‘E-mail’ button
in Direct Scan application
No e-mail application
installed on your computer.
Install an e-mail application on your
computer, for example Outlook
Express or Netscape.
USB printer no longer
works after installation of
USB scanner.
Steering program of
scanner can give problems.
First de-install the printer, install the
scanner, then reinstall the USB
printer.
Error notification when
clicking on ‘OCR’ button
in Direct Scan
application.
No OCR-software (Fine
Reader 4.0 Sprint) installed
on your computer.
Install the OCR-software ‘Fine
Reader 4.0 Sprint’. See chapter 3.
Resolution is set too low.
Use a higher resolution when
scanning the document.
Bad OCR result.
Incorrect recognition
language installed.
Install the necessary recognition
languages for the OCR program.
See manual of ‘Fine Reader 4.0
Sprint’.
Scanner doesn't work on
op notebook.
Battery voltage of notebook
is insufficient for USB
scanner.
Use an external USB-hub with
mains adapter.
Scanner is not properly
installed.
Anti virus software is active.
During the installation of the
scanner, temporarily disconnect the
anti virus software.
After use of a USB
extension cable the
scanner no longer works
A USB cable may be
maximum 3 to 5 metres
long.
Remove the USB extension cable.
Also see the electronic instruction manual included on the CD-ROM. See chapter 5 for
instructions on how to read this manual.
Check the FAQ's on the Internet (www.trust.com). You can also register your product at
www.trust.com so that you can receive optimal guarantee and service support.
You will be automatically informed of developments to your product and other Trust products. You
will also have the chance of winning some spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer
Care Centers. You can find more information at the back of this instruction manual. Please have
the following information available:
•
The article number: 12386
•
Steering
system
•
Hardware
configuration:
CPU (MHz)
Memory (MB)
Free room on the hard disc (MB)
Monitor adapter: resolution and number of colours
•
Scanner
set-up:
Scan mode (colour, grey, black and white)
Resolution (DPI)
Send to (application, printer, etc.)
Size (A4, B5, etc.)
