TROUBLESHOOTING
Problems
PROBABLE CAUSE
SOLUTION
Stop working
The plug is not inserted into
the socket
Make sure the product is in a
power-on Status.
Malfunction of motor
Contact Customer Service or
Support team via email.
Malfunction of control panel
Wind weakens
Product is not placed on a
horizontal surface
Put product on a horizontal
surface
Noise while working
Malfunction of motor
Contact Customer Service or
Support team via email.
Dust accumulation
Please do regular cleaning
Noise while oscillation
Normal situation at first use
The product will return to
normal after using 5-10
minutes
Malfunction of motor
Contact Customer Service or
Support team via email.
WARRANTY
TRUSTECH warrants this product against defects in materials and/or workmanship under
normal use for a period of ONE (1) YEAR from the date of purchase by the original purchaser
(“Warranty Period”). If a defect arises and a valid claim is received within the Warranty
Period, TRUSTECH will either offers 1) repair the defect at no charge, using new or
refurbished replacement parts, or 2) replace the product with a new product that is at least
functionally equivalent to the original product, or provide a store credit in the amount of the
purchase price of the original product. A replacement product or part, including a
user-installable part installed in accordance with instructions provided by TRUSTECH,
assumes the remaining warranty of the original product. When a product or part is
exchanged, any replacement item becomes your property and the replaced item becomes
TRUSTECH’ s property. When a store credit is given, the original product must be returned to
TRUSTECH and becomes TRUSTECH’ s property. To claim the warranty, please email
TRUSTECH Limited Warranty Service at
Support@trustechproducts.com
. To speed up the
process, please describe the issues in detail and attach a short vide of the disorders in the
email.
