TSC MH241 Series, User Manual

Page 1: ...SFSFGHJKL RFTGTT5RT12 MH241 Series Industrial Barcode Printers User Manual Series Lists MH241 MH341 MH641 MH241T MH341T MH641T MH241P MH341P MH641P Thermal Transfer Direct Thermal ...

Page 2: ...from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose othe...

Page 3: ...View 8 2 2 3 Rear View 10 2 3 Operator Control 10 2 3 1 LED Indication and Keypads 11 2 3 2 Touch Screen Manipulation 14 2 3 3 Power on Utilities 15 3 Setup 16 3 1 Setting up the printer 16 3 2 Loading the Ribbon 17 3 3 Loading the Media 19 3 4 Loading the Fanfold External Media 21 3 5 Loading Media in Peel off Mode Option 22 3 6 Loading Media in Rewinder Mode Option MH241P 23 ...

Page 4: ...inkles 27 5 TSC Console 30 5 1 Start TSC Console 30 5 2 Setup Ethernet Interface 32 5 3 Set WiFi and Add to TSC Console Interface 34 5 4 Initialize the Printer WiFi Setting 37 5 5 TPH Care 38 5 6 Printer Function 39 5 7 Setting Post Print Action 40 6 LCD Menu Function 41 6 1 Enter the Menu 41 6 2 Menu Overview 42 6 3 Setting 43 6 3 1 TSPL 44 6 3 2 ZPL2 46 6 4 Sensor 49 ...

Page 5: ...ial Comm 51 6 5 2 Ehernet 52 6 5 3 Wi Fi 53 6 5 4 Bluetooth 54 6 6 Advanced 55 6 7 File Manager 57 6 8 Diagnostic 58 6 9 Favorites 59 7 TroubleShooting 60 8 Maintenance 63 9 Angency Compliance and Approvals 65 10 Revise History 72 ...

Page 6: ...for 600 meter long ribbons 8 OD media rolls built in Ethernet RS 232 interface two USB hosts for keyboard and barcode scanner connections USB 2 0 and serial interfaces Parallel GPIO ports WiFi module and internal Bluetooth module are available as an option This document provides an easy reference for operating the MH241 series TSC printers include the Windows labeling software for creating your la...

Page 7: ... 152 mm 6 second 356 mm 14 secon d 305 mm 12 secon d 152 mm 6 second Max print length 104 mm 4 09 Enclosure 25 400 mm 1000 11 430 mm 450 2540 mm 100 25 400 mm 1000 11 430 mm 450 2540 mm 100 25 400 mm 1000 11 430 mm 450 2540 mm 100 Physical dimension Die cast print mechanism and base with bi fold metal cover with large clear media view window Weight 276 mm W x 326 mm H x 502 mm D 10 87 W x 12 83 H ...

Page 8: ...nternal Bluetooth 5 0 MFi factory option Slot in 802 11 1 b g n ac Wi Fi BT combo module kit dealer option LCD display Operation buttons Internal switching power supply Input AC 100 240V 4 2A 50 60Hz Output DC 5V 5A DC 24V 7A DC 36V 1 4A Total 243W LCD 6 operation buttons menu feed pause up down left right 1 LED with 2 LEDs Green Red Multi language selectable 6 operation buttons menu select up dow...

Page 9: ...13 EAN 128 UPC A UPC E EAN and UPC 2 5 digits add on MSI PLESSEY POSTNET RSS Stacked GS1 DataBar Code 11 China Post 2D bar code PDF 417 Maxicode DataMatrix QR code Aztec Print language 0 90 180 270 degree Media type TSPL EZD Compatible to EPL ZPL ZPL II DPL Media width Continuous die cut black mark Bottom side or top side black mark fan fold notch perforated tag care label outside wound Media thic...

Page 10: ...ull cut guillotine cutter Heavy duty cutter kit full cut guillotine cutter Care label cutter kit High speed care label cutter kit Rotary heavy duty cutter kit 1 I D core media spindle kit 802 11 a b g n ac Wi Fi BT combo module kit including slot in housing Peel off kit Internal rewinding kit 5 O D With 1 rewinder I D 802 11 a b g n 無線網路模組與藍 芽模組 Dealer option 802 11 a b g n ac Wi Fi BT combo modul...

Page 11: ...ving the bar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton 1 Printer unit MH241 MH241T or MH241P Series 1 Quick installation guide 1 Power cord 1 USB interface cable If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor ...

Page 12: ...verview 2 2 1 Front View 1 LED indicator 2 LCD display 3 Front panel buttons 4 USB host x 2 5 Media view window 6 Paper exit chute 7 Media cover handle 1 LED indicator 2 LCD display 3 Front panel buttons 4 USB host x 2 5 Media view window 6 Paper exit chute 7 Media cover handle MH241 Series MH241T Series MH241P Series 2 4 1 5 6 3 7 2 4 1 5 6 3 7 2 4 1 5 6 3 7 8 ...

Page 13: ...ase lever 5 Ribbon supply spindle 6 Label supply spindle 7 Media near end sensor movable MH241T Series only 8 Label roll guard 9 External label entrance chute 10 Damper 11 Print head 12 Platen roller 13 Black mark sensor shown as 14 Gap sensor shown as 15 Ribbon sensor 16 Front label guide 6 5 1 2 3 4 7 8 9 10 MH241 MH241T Series 12 15 16 13 14 11 ...

Page 14: ...lease lever 5 Ribbon supply spindle 6 Label supply spindle 7 Media near end sensor movable MH241T MH241P Series only 8 Label roll guard 9 Media guide bar rear label guide 10 Media rewind guide 11 Media rewind spindle 12 External label entrance chute 13 Media lower cover 14 Damper 15 Print head 16 Platen roller 17 Black mark sensor shown as 18 Gap sensor shown as 19 Ribbon sensor 20 Label guide ...

Page 15: ...Option Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 2 3 4 5 6 7 10 9 8 1 3 4 5 6 7 8 10 9 1 External label entrance chute 2 RS 232C interface 3 Ethernet interface 4 USB interface 5 microSD card slot 6 Centronics interface Option 7 GPIO interface Option 8 Slot in Wi Fi interface Option 9 Power switch 10 Power cord so...

Page 16: ...11 2 3 Operator Control LED indicator Printer status Printer model Icons Firmware version Time Date Ethernet Wi Fi IP Navigotion Keys Select Keys Touch screen MH241T MH241P ...

Page 17: ...lash System is downloading data or printer is paused Amber System is clearing data Red Solid Printer head open cutter error Flash Printing error such as paper empty paper jam ribbon empty or memory error etc Keypads Keypads form Item name Function Select keys Feed Pause Comfirm Cancel Navigational keys Select Navigate ...

Page 18: ...is ready option Ethernet is connected Bluetooth device is ready option Remaining amount of ribbon m Security lock TPH cleaning Enter the menu Calibrate the media sensor Enter the Favorites option Enter cursor be marked in green located option Feed button advance one label ...

Page 19: ...14 2 3 2 Touch Screen Manipulation Tap an item to open use it Be selected Green Return Enter Scroll down Scroll up Return Set ...

Page 20: ...eries power down and hold the right side of the Select Keys to restart the printer Sequences of the settings LED Colors Functions Amber Red 5 blinks Amber 5 blinks Green 5 blinks Green Amber 5 blinks Red Amber 5 blinks Solid green 1 Sensor Calibration Gap black mark sensor Release 2 Self Test And enter dump mode Release 3 Factory Default Release 4 Bline Calibration Release 5 Gap Calibration Releas...

Page 21: ... the printer on flat surface 2 Make sure the printer is power off 3 Connect the printer to the computer with the provided USB cable 4 Plug in the power cord Note Please switch OFF the printer before plugging in the power cord to printer power jack ...

Page 22: ...Ribbon 1 Open the media cover 2 Install ribbon on the ribbon supply spindle 3 Release the lever 4 Thread ribbon as indicated direction and wind the ribbon rewind spindle until ribbon is properly stretched and wrinkle free ...

Page 23: ...18 5 Close the print head mechanism and the lever Ribbon Loading Path Ink coated inside Ink coated outside ...

Page 24: ...l guard to the end of the spindle then turn it down and intall the media and use it to make label fixed For 1 spindle mode OR For 1 5 spindle mode Note The media near end sensor is movable which can detect the capacity of media and remind users to change the media roll ...

Page 25: ...guide bar damper media sensor and label guide to install the media 4 Adjust the lable guide to make the media position fixed 5 Adjust the sensor the sensor to make sure the media can be detected 6 Close the print head Black mark sensor shown as Gap sensor shown as ...

Page 26: ...a 1 Open the printer right side cover 2 Insert the fanfold media through the rear external label entrance chute 3 Refer 3 3 to load the media Note Please calibrate the gap black mark sensor when changing media Loading path for fan fold labels ...

Page 27: ...labels to leave liner 3 Theread the label as indicated and set printer mode to Peeler Mode 4 Feed the leading edge of liner through the peel off module slot as indicated and attach the liner to the liner rewind spindle and turn several circles 5 Close print head release lever and use the front display panel to set the print mode to Peel off Press the FEED button to test ...

Page 28: ...ed and set printer mode to Rewinder Mode 3 Install the paper core onto the rewind spindle 4 Feed the leading edge of liner through the peel off module slot as indicated 5 Spin the rewind spindle conterwise to maked the media be fixed 6 Adjust the media rewind guide to fit the label width Close print head and the lower cover ...

Page 29: ... media cover and load the meida 2 Install the paper core onto the rewind spindle 3 Thread the label through the slot on the front cover 4 Spin the rewind spindle to make the label be fixed Then close the right cover and print head and set the print mode to Rewinder Mode ...

Page 30: ...t media width requires the different pressure Users can try which level can meet their expectation Note For the media width less than 2 inches please fix the Print head pressure position knob inside the edge of the label as possible prevent the unnecessary friction between the print head and platen roller Movable Print head pressure adjustment knob Print head pressure position adjustment knob Defa...

Page 31: ...nsion Adjustment Knob has 5 positions for adjustment Due to the ribbon is aligned to the inbound of print mechanism different width of ribbons may need to adjust the tension adjustment knob to avoid the ribbon wrinkle and get the best print quality ...

Page 32: ...ickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Ribbon Tension Adjustment Knob has 5 positions for adjustment Use screw driver to change the ribbon tension position ...

Page 33: ...print to see if the winkle has gone If the ribbon tension adjustment knob has positioned on the level of innermost side but dosnt t improve the ribbon wrinkle please switch the print head pressure at 1 level and print the label again to check if the wrinkle is gone If the wrinkle can t be avoided please contact the Customer Service Department of your purchased reseller or distributor for service F...

Page 34: ...nd print to see if the winkle has gone If the ribbon tension adjustment knob has positioned on the level of outermost side but dosnt t improve the ribbon wrinkle please switch the print head pressure at 1 level and print the label again to check if the wrinkle is gone If the wrinkle can t be avoided please contact the Customer Service Department of your purchased reseller or distributor for servic...

Page 35: ...aphics deploy fonts graphics label templates or upgrade the firmware to the group of printers and send additional commands to printers at the same time Printer firmware version before A2 12 will only use 9100 Port as command port Printer firmware after A2 12 will use 6101 Port as command port 5 1 Start TSC Console 1 Double click TSC Console icon to start the software 2 Manually add the devices by ...

Page 36: ... 3 Select the current interface of the printer 4 The printer will be added to TSC Console s interface 5 Select the printer and set the settings For more information please refer to TSC Console User Manual ...

Page 37: ...32 5 2 Setup Ethernet Interface Use USB or COM to establish the interface on TSC Console Double click to enter the Printer Configuration Page Click Ethernet tab Check the IP Address ...

Page 38: ... Add Printer on the top left of the window Choose Network Key in the IP Address Click Discover to establish the Ehternet interface The notification will pop up Click OK to close the window The Ethernert interface will be shown on TSC Console ...

Page 39: ... to TSC Console Interface Use USB or COM Port to set up the interface refer to chp 5 1 Double click to enter the printer configuration page Click Get to receive printer s information Click Wi Fi to the wi fi setting page 1 2 ...

Page 40: ...Port field For WPA Enterprise I Fill in the SSID II Select the Encryption option to WPA2 Enterprise III Select DHCP to ON For OFF option please fill in the IP Address Subnet Mask and Gateway IV Select the EAP Type option For EAP TLS option please upload the CA and Key for mutual authentication integrity protected cipher suite negotiation and key exchange between two endpoints V After setting click...

Page 41: ...wn within about 5 15 seconds after printer turn on If not please refer to steps below to initialize the printer Wi Fi module settings then to setup it again Remove the cable between the computer and the printer Go to main page click Add Printer to add the printer via Network Select the printer and enter the setting page by double clicking the printer Click the Print Test Page button to print the t...

Page 42: ...Initialize the Printer WiFi Setting 1 Return to the main page of TSC Console 2 Click Functions to expand the page 3 Click Wi Fi Default to initialize the printer Wi Fi module setting to factory default setting ...

Page 43: ... result is zero 0 that means the print head is good 3 Bad dots are presented as a spike in the profile The arrow in below iprofile indicates the presence of potentially damaged dots and printer will stop printing This option is used to enable ON disable OFF the TPH care function This option is used to check the numbers of unhealthy TPH dot element This option is used to set the treshhold for unhea...

Page 44: ... on PC Factory Default Initialize the printer to default settings Reset Printer Reboot printer Print Test Page Print test page according to the specified label size and sensor type Configuration Page Print printer configurations Dump Text Activate the printer to dump mode Ignore AUTO BAS Ignore AUTO BAS file when printer boot up Exit Line Mode Exit the line mode to page mode Enter Line Mode Leave ...

Page 45: ...er finishing the calibration Follow below procedure to set the post action for the printing Refer Chp 5 1 to Connect the printer with TSC Console Double click the printer The Printer Configuration Page will pop up Click Get to load information Go to Common Tab Find Post Print Action Select the mode depends on users application Click Set ...

Page 46: ... Menu By touch display Tap the Menu icon on LCD main page to enter the menu By Keys Use navigational keys to select the Menu icon be marked in green and press the left soft key button means to enter the menu Select keys Navigational keys ...

Page 47: ...owing sections for more details Setting To set up the printer settings for TSPL ZPL2 File Manager To check and manage printer s memory storage Advanced To set LCD initialization cutter type etc Sensor To calibrate the selected media sensor Interface To set the printer interface settings Diagnostic To check printer and help users to troubleshoot the problems ...

Page 48: ...43 6 3 Setting Tap the Command Set on LCD to switch between TSPL and ZPL2 Command Set can also be activated by Navigational Keys ...

Page 49: ... printer settings for TSPL Setting TSPL Speed Slew Speed BackFeed Speed Density Direction Print mode None Batch Mode Peeler Mode Cutter Mode Cutter Batch Rewinder Mode Applicator Offset Shift X Shift Y Reference X Reference Y Code Page Country ...

Page 50: ...ear Off Mode Batch Mode Once finishing the printing process label will be fed to the tear plate location Peeler Mode Enable the label peel off mode Cutter Mode Enable the label cutter mode Cutter Batch Cut the label once at the end of the printing job Rewinder Mode Enable the label rewinder mode Applicator The printer prints a label when it receives a signal from the applicator Batch Mode Offset A...

Page 51: ... Tear Off Peeler Off Cutter Rewind Applicator Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char Media Power Up Feed Calibration Length No Motion Head Close Feed Calibration Length No Motion Label Top Left Position Reprint Mode Enabled Disabled Format Convert None 150 300 150 600 200 600 300 600 ...

Page 52: ...ne location Peeler Off Enable the label peel off mode Cutter Enable the label cutter mode Rewind Enable the label rewind mode Applicator The printer prints a label when it receives a signal from the applicator Tear Off Print Width Set the print width Available setting range 2 999 dots 812 List Fonts Print the current fonts list from the memory devices to the label N A List Images Print current pri...

Page 53: ... calibration Length Printer determine length and feed label No Motion Printer will not move media No Motion Label Top Adjust print position vertically on the label Value range 120 to 120 dots 0 Left Position Adjust print position horizontally on the label Value range 9999 to 9999 dots 0 Reprint Mode Reprint the last label by pressing button on printer s control panel Disabled Format Convert Select...

Page 54: ...ize to complete the calibration setting N A Threshold Detect Set sensor sensitivity in fixed or auto Auto Maximum Length Set the maximum length for label calibration 254 mm BMark Transmitter This option is used to setupper or lower black mark sensor as the main transmitter Back side Advanced Set the minimum paper length and maximum gap bline length for auto calibratIon 0 mm Menu Sensor Auto Calibr...

Page 55: ...50 6 5 Interface Interface can set the printer interface settings Menu Interface Serial Ethernet Wi Fi Bluetooth ...

Page 56: ... Rate Set the RS 232 baud rate 9600 Parity Set the RS 232 parity None Data Bits Set the RS 232 Data Bits 8 Stop Bit s Set RS 232 Stop Bits 1 Menu Interface Serial Baud Rate 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps Parity None Odd Even Data Bits 7 8 Stop Bit s 1 2 ...

Page 57: ... reset the Ethernet module Item Description Default Status Check the Ethernet IP address and MAC setting status N A Config DHCP On or OFF the DHCP Dynamic Host Configuration Protocol network protocol Static IP Use this menu to set the printer s IP address subnet mask and gateway DHCP Menu Interface Ethernet Status Config ...

Page 58: ...C setting status etc N A Config DHCP ON OFF the DHCP Dynamic Host Configuration Protocol networkprotocol Static IP Set the printer s IP address subnet mask and gateway DHCP SSID Set Wi Fi SSID N A Security Set Wi Fi security Open Password Set Wi Fi password N A Menu Interface Wi Fi Status Config SSID Security Password ...

Page 59: ...inter Bluetooth settings Item Description Default Status Check the Bluetooth status N A Local Name Set the local name for Bluetooth RF BHS Ping Code Set the local ping code for Bluetooth 0000 Menu Interface Bluetooth Status Local Name Ping Code ...

Page 60: ...s N A Display Brightness Set the brightness for display Range 0 100 50 Touchscreen Calibration Calibrate the touchscreen for best result N A Menu Advanced Language Printer Information Initialization Display Brightness Touchscreen Calibration Date Time Date Format Date Time Format Time Security Menu Lock Menu Password MyMenu Lock MyMenu Password Cutter Type Media Low Warning Ribbon Low Warning Prin...

Page 61: ...le disable the print head clean warning If enable this feature once print head has been reached the setting mileage then the warning icon will be shown on printer UI for reminding user to clean the print head The default setting is disable Reset Counter Reset the print head clean warning mileage after cleaning print head Interval This item is used to set the expected mileage for reminding user to ...

Page 62: ...File Manager File Manager is used to check the printer available memory show the files list delete the files or run the files that saved in the printer DRAM Flash Card memory Menu File Manager DRAM FLASH CARD ...

Page 63: ...ump mode all characters will be printed in 2 columns The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Dump mode requires 4 wide paper width Print Head Check print head s temperature and bad dots Display Check LCD s color state Sensor Check sensors intensi...

Page 64: ... Arrange the commonly used setting options by Favorites Add items Touch and hold the item window of Join Favorites will pop up tap Yes to add the item to Favorites Delete items Touch and hold the item window of Delete Favorites will pop up tap Yes to delete the item ...

Page 65: ...f there is a command PRINT at the end of the file and there must have CRLF at the end of each command line No print on the label Label or ribbon is loaded not correctly Use wrong type paper or ribbon Follow the instructions in loading the media and ribbon Ribbon and media are not compatible Verify the ribbon inked side The print density setting is incorrect No Ribbon Running out of ribbon The ribb...

Page 66: ...st pattern if there is dot missing in the pattern Change proper ribbon or proper label media Adjust the printhead pressure adjustment knob The release lever does not latch the printhead properly Missing printing on the left or right side of label Wrong label size setup Set the correct label size Gray line on the blank label The print head is dirty The platen roller is dirty Clean the print head Cl...

Page 67: ...l label is incorrect Media sensor sensitivity is not set properly Label size is incorrect The parameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect Calibrate the sensor sensitivity again Set the correct label size and gap size Press Menu Setting Shift Y to fine tune the parameter of Shift Y Set the vertical offset in the driver if you re using BarTen...

Page 68: ...ectrostatic damage Do not wear rings or other metallic objects while cleaning any interior area of the printer Use only the cleaning agents recommended in this document Use of other agents may damage the printer and void its warranty Do not spray or drip liquid cleaning solutions directly into the printer Apply the solution on a clean lint free cloth and then apply the dampened cloth to the printe...

Page 69: ...printer II Rotate the platen roller and wipe it thoroughly with the lint free 99 Isopropyl Alcohol Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 99 Isopropyl Alcohol to wipe it As needed Sensor Use brush with soft non metallic bristles or a vacuum cleaner to remove paper dust Clean upper and lower media sensors to ensure reliable Top of Form and Paper...

Page 70: ...ng interference that may cause undesired operation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct ...

Page 71: ...t safety instructions 1 Read all of these instructions and keep them for later use 2 Follow all warnings and instructions on the product 3 Disconnect the power from the AC inlet before cleaning or if fault happened Do not use liquid or aerosol cleaners Using a damp cloth is suitable for cleaning 4 The mains socket shall be installed near the equipment and easily accessible 5 The unit must be prote...

Page 72: ... the crossed out wheeled bin indicates that the battery should not be placed in municipal waste Caution Hot surface for printhead Do not touch the printhead before it cooling WARNING Remove the power from AC inlet before opening the media cover for cleaning or repairing faults After cleaning or fixing faults media cover closing before power connecting to AC inlet CAUTION Any changes or modificatio...

Page 73: ... 5725MHz Hereby TSC Auto ID Technology Co Ltd declares that the radio equipment type Wi Fi IEEE 802 11 a b g n is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet address http www tscprinters com RF exposure warning Wi Fi This equipment must be installed and operated in accordance with provided instructions and must no...

Page 74: ... Absorption Rate SAR limits when installed in specific host products operated in portable exposure conditions For Wi Fi This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions Antennas are less than 20 cm of a person s body For Bluetooth Canada avis de l Industry Canada IC Cet appareil numérique de classe B est conforme aux normes c...

Page 75: ... 警語 經型式認證合格之低功率射頻電機 非經許可 公司 商號或使用者均不得擅自變更頻率 加大功率或變更原設計之特性及功能 即 低功率電波輻射性電機管理辦法第十二條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信 經發現有干擾現象時 應立即停用 並改善至無干擾時方得繼續使用 前項合法通信 指依電信法規定作業之無線電通信 低功率射頻電機須忍受合法通信或工業 科學及醫療用電波輻射性電機設備之干 擾 即低功率電波輻射性電機管理辦法第十四條 For MFi Bluetooth Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product s identified in the badge and has been cert...

Page 76: ... 9 inch 2nd generation iPad Pro 10 5 inch iPad 6th generation iPad 5th generation iPad Pro 9 7 inch iPad Pro 12 9 inch 1st generation iPad Air 2 iPad mini 4 iPad mini 3 iPad Air iPad mini 2 iPod touch 6th generation iPad iPad Air iPad Pro iPhone are trademarks of Apple Inc registered in the U S and other countries The trademark iPhone is used in Japan with a license from Aiphone K K Except for US ...

Page 77: ...72 10 Revise History Date Content Editor ...

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