TSC TE200 series, Service Manual

Page 1: ...i TE200 TE210 TE300 TE310 Series SERVICE MANUAL THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...5 Replacing the Black mark Sensor Module 19 3 6 Replacing the Platen Roller Assembly 20 3 7 Replacing the Print Head Module 21 3 8 Installing the Cutter Module TE210 TE310 Series option 24 3 9 Installing the Peeler Module TE210 TE310 Series option 26 3 10 Replacing the Key Module LED Module Option 28 3 11 Replacing the Print Head Open Sensor Assembly 29 3 12 Replacing the Encoder Assembly 31 3 13 ...

Page 3: ...1 TE200 TE210 TE300 TE310 Series Bar Code Printer Service Manual 1 OVERVIEW 1 1 Front View 1 LED indicator 2 Feed Pause button 3 Top cover open tab 4 Paper exit chute 1 2 4 3 ...

Page 4: ...ibbon supply hub 9 Platen roller 3 Ribbon rewind hub 10 Black mark sensor 4 Ribbon rewind spindle 11 Gap sensor 5 Print head release button 12 Media guide 6 Fixing tabs 13 Media guide hub 7 Media supply spindle 14 Print head WARNING HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY OPEN 6 5 1 3 4 7 13 12 8 14 9 11 2 10 ...

Page 5: ...r to the product specification for the interfaces availability Recommended SD card specification SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 microSD 128 MB Transcend Panasonic V1 0 V1 1 microSD 256 MB Transcend Panasonic V1 0 V1 1 microSD 512 MB Panasonic V1 0 V1 1 microSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 microSD 4 GB Panasonic V2 0 SDHC CLASS 6 microSD 4 GB Tra...

Page 6: ...4 TE200 TE210 TE300 TE310 Series Bar Code Printer Service Manual 2 ELECTRONICS 2 1 Summary of Board Connectors Main board for TE200 TE300 Series 2 3 4 5 6 7 11 9 12 14 13 10 8 15 1 ...

Page 7: ... Pin Description Voltage 1 Power 3 3V 2 Encoder signal 3 3V 3 GND 0V 8 Gap sensor emit connector Pin Description Voltage 1 Power 3 3V 2 Gap sensor emitter Emitter on 2 1 2 3V Emitter off 2 6 2 8V 9 Gap sensor receive connector Pin Description Voltage 1 Power 3 3V 2 Gap sensor receiver AD 0 3 3V 10 ESD_GND_PIN Pin Description Voltage 1 GND 0V 2 GND 0V 11 BM sensor connector ...

Page 8: ...ver A D 0 3 3V 12 Key LED connector Pin Description Voltage 1 POWER 3 3V 2 LED Green LED light on 1 1 1 4V LED light off 1 6 1 9V 3 LED Red LED light on 1 4 1 7V LED light off 1 8 2 1V 4 KEY 0V Push key 3 3V Stand by 5 GND 0V 13 Head open sensor connector Pin Description Voltage 1 Head open switch 0V Head close 3 3V Head open 2 GND 0V 14 KPZ 108 8TAE1 TSCA 15 Step motor connector ...

Page 9: ...10 Series Connector Description Remark 1 Power switch connector SW1 2 Power supply 24V DC connector DCIN1 3 USB Device connector USB1 4 USB Host connector USB2 5 RS 232C connector RS1 6 Ethernet connector LAN1 7 RTC battery connector BT1 1 2 4 5 7 8 9 12 10 11 14 16 15 17 18 19 20 21 13 3 6 ...

Page 10: ...tage 1 Head open switch 0V Head close 3 3V Head open 2 GND 0V 10 Gap sensor receiver connector CON5 Pin Description Voltage 1 Power 3 3V 2 Gap sensor receiver AD 0 3 3V 11 GAP sensor connector for Transmit signals CON20 Pin Description Voltage 1 Power 3 3V 2 Gap sensor emitter Emitter on 2 1 2 3V Emitter off 2 6 2 8V 12 Wi Fi Bluetooth connector CON13 13 Buzzer Factory option BZ1 14 ESD_GND_PIN JP...

Page 11: ...sensor emitter Emitter on 2 1 2 3V Emitter off 2 6 2 8V 4 Peel sensor receiver AD 0 3 3V 5 GND 0V 18 ESD_GND_PIN JP2 Pin Description Voltage 1 GND 0V 2 GND 0V 19 Cutter connector CON6 Pin Description Voltage 1 Cutter power 24V 2 GND 0V 3 Cutter direction 0V Cutter positive cut 5V Cutter negative cut 4 Cutter enable 0V Cutter work 5V Cutter stop 5 Cutter position sensor switch 0V Cutter stop 3 3V C...

Page 12: ...al 2 2 Pin Configuration USB PIN CONFIGURATION 1 N C 2 D 3 D 4 GND TE210 TE310 Series only RS 232C PIN CONFIGURATION 1 5 V 2 TXD 3 RXD 4 CTS 5 GND 6 RTS 7 N C 8 RTS 9 N C USB Device PIN CONFIGURATION 1 N C 2 D 3 D 4 GND USB Host PIN CONFIGURATION 1 5V 2 D 3 D 4 GND ...

Page 13: ...11 TE200 TE210 TE300 TE310 Series Bar Code Printer Service Manual Ethernet PIN CONFIGURATION 1 Tx 2 Tx 3 Rx 4 N C 5 N C 6 Rx 7 N C 8 N C ...

Page 14: ... power adapter before replacing parts 3 1 Replacing the Print Engine Mechanism 1 Open the printer top cover by pressing the top cover open tabs located on each side of the printer 2 Remove the four screws on media holder and disengage it 3 Remove the two screws on the print engine which besides the platen roller Screws Screws ...

Page 15: ...lease remove the screw and all of the cables connected to the main board and disengage the print engine 5 Push the print engine forward and leave the slots then lift it up to disconnect the print cover assembly 6 Reassemble the parts in the reverse procedure Slots Screw ...

Page 16: ...nual Print engine mechanism measurements Bottom view Note 1 All dimensions in millimeters 2 There are 4 location holes in this print engine mechanism the fixing location holes are marked in red on bottom view drawing which can be fixed by the customer s reference ...

Page 17: ...300 TE310 Series Bar Code Printer Service Manual 3 2 Replacing the Main Board 1 Please refer to the section 3 1 to remove the print engine 2 Remove replace the main board 3 Reassemble the parts in the reverse procedure ...

Page 18: ...rint engine mechanism 2 Turn the print engine mechanism upside down and the stepping motor is installed below as indicated 3 Remove the three screws on the left side lower cover and open it 4 After the stepping motor left side lower cover opened please remove the five screws as indicated to disengage the stepping motor module Screws Screws Stepping Motor ...

Page 19: ...motor module 7 Reassemble the parts in the reverse procedure 3 4 Replacing the Gap Sensor Module 1 Please refer to the section 3 1 to remove the print engine 2 Turn the print engine upside down and remove the screw as indicated 3 Remove replace the gap sensor receiver Screw on Gap Sensor receiver Gap sensor receiver Fixed position shift 4 mm to right Steeping motor module ...

Page 20: ...e the three screws on lower print engine right side cover as indicated and open it Cable of gap sensor emitter black with red 5 Remove replace the gap sensor emitter 6 Reassemble the parts in the reverse procedure Gap sensor transmitter Cable of gap sensor transmitter Screws ...

Page 21: ...3 5 Replacing the Black mark Sensor Module 1 Please refer to the section 3 3 to remove the stepping motor module 2 Open the Mylar film cover and remove the screw on the black mark sensor module 3 Remove replace the black mark sensor module Mylar film Black mark sensor ...

Page 22: ...oller Assembly 1 Open the printer top cover then push the print head release button to open the print head mechanism 2 Remove the lower front panel 3 Disengage the platen roller by pulling out the tabs located on each side Rotate the tabs into the upward position see pictures below Note The white mark is the default setting of tab position ...

Page 23: ...g upward to remove replace the platen roller assembly 5 Reassemble the parts in the reverse procedure 3 7 Replacing the Print Head Module 1 Open the printer top cover and press the print head release button to open the print head mechanism Default setting Platen roller module ...

Page 24: ...engage the print head module by push it forward and leave the slots as indicated 3 Disconnect the ground line green cable and print head harness 4 Push down and release the print head bracket hooks as indicated Slots Print head bracket hooks Ground line Print head harness ...

Page 25: ...ight side and open the print head bracket as pictured 6 Remove Replace the print head assembly 7 Reassemble the parts in the reverse procedures Note If the print quality became poor after changed the print head please switch the calibration on the print head engine to adjust the print quality Print head assembly Front tab ...

Page 26: ...er top cover by pressing the top cover open tabs located on each side of the printer 2 Push the print head release button to open the print head mechanism 3 Remove the lower front panel 4 Insert the cable and ground line of cutter module through the hole as indicated to the main board 5 Remove the four screws on media holder and disengage it ...

Page 27: ...ce Manual 6 Connect the cable and ground line to the socket on main board as indicated 7 Push down the cutter module and fix on the lower front panel location hole 8 Complete the installation of cutter module 9 Reassemble the parts in the reverse procedures ...

Page 28: ...e printer top cover by pressing the top cover open tabs located on each side of the printer 2 Push the print head release button to open the print head mechanism and remove the lower front panel 3 Insert the cable of peeler module through the hole as indicated to the main board 4 Remove the four screws on media holder and disengage it ...

Page 29: ...le to the socket on main board as indicated 6 Push down the peeler module and fix on the lower front panel location hole 7 Close the print head mechanism and printer cover 8 Close the media cover and complete peeler module installation 9 Reassemble the parts in the reverse procedures ...

Page 30: ...lease refer to the section 3 1 to take out the print engine mechanism 2 Remove the three screws on right side upper cover and open it 3 After the right side upper cover opened please disengage the LED module 4 Remove the two screws and cable on the LED key module 5 Remove replace the LED key module Screws Screws Cable ...

Page 31: ...he reverse procedures 3 11 Replacing the Print Head Open Sensor Assembly 1 Please refer to the section 3 1 to remove the print engine 2 Disconnect the three screws to remove the right side lower cover 3 Remove the print head open sensor by disengage the screw and cable black as indicated Screws ...

Page 32: ...30 TE200 TE210 TE300 TE310 Series Bar Code Printer Service Manual Print Head Open Sensor 4 Reassemble the parts in the reverse procedure ...

Page 33: ...Service Manual 3 12 Replacing the Encoder Assembly 1 Please refer to Ch 3 1 to uninstall the print engine mechanism 2 Open the print engine mechanism and then turn to left side to disconnect six screws as indicated to remove upper and lower cover Screws ...

Page 34: ...00 TE310 Series Bar Code Printer Service Manual 3 Remove the screw on the Encoder assembly 4 Push the latch on ribbon base hinge to left side pull out the ribbon base hinge and remove the Encoder assembly Screw PUSH Slot ...

Page 35: ... Service Manual Loading path 5 Reassemble the parts in the reverse procedure Note 1 Please install the Encoder assembly through the loading path as indicated 2 When installing ribbon base hinge please insert the cable across the slot as indicated Slot ...

Page 36: ... label guide L Left R Right Label guide shaft 2 Check label guide shaft direction The bottom side has round marks as indicated 3 Place the label guide shaft as below The round mark is at the bottom side Please notice about the placement position 1 2 and 3 at right side and left side L Left R Right Bottom of label guide shaft 1 2 3 1 2 ...

Page 37: ...10 TE300 TE310 Series Bar Code Printer Service Manual 4 Push the label guide R and L to the shaft 5 Push the label guide R and L to the shaft and touch the cover 6 Push the label guide R and L upward L Left R Right ...

Page 38: ...6 TE200 TE210 TE300 TE310 Series Bar Code Printer Service Manual 7 Push the label guides to the end of center 8 Check if the shaft is fit to the fix hole of the mechanism 9 Install the knob to the shaft ...

Page 39: ...ng the Wi Fi module Assembly TE210 TE310 Series option 1 Please refer to the section 3 1 to remove the print engine 2 Remove the three screws on lower print engine right side cover as indicated and open it 3 Remove the Wi Fi module assembly cable on main board as indicated Screws ...

Page 40: ... Fi module assembly as indicated 6 Remove Replace the Wi Fi module assembly with antenna 7 Reassemble the parts in the reverse procedure Note 1 The Wi Fi module and bluetooth are not coexistence 2 When install the Wi Fi module assembly with antenna please follow the cable loading path as shown Wi Fi module assembly Wi Fi module assembly with antenna cable loading path Antenna with cable ...

Page 41: ...en Check both power connections from the power cord to the power supply and from the power supply to the printer power jack if they are connected securely Solid Green ON The printer is ready to use No action necessary Green with blinking Pause The printer is paused Press the FEED button to resume for printing Red with blinking Error The out of label or ribbon or the printer setting is not correct ...

Page 42: ... from DiagTool shows Paper Jam Gap black mark sensor sensitivity is not set properly sensor sensitivity is not enough Calibrate the gap black mark sensor Make sure label size is set properly Set label size exactly as installed paper in the labeling software or program Labels may be stuck inside the printer mechanism near the sensor area Remove the stuck label Poor Print Quality Ribbon and media is...

Page 43: ...e the supported capacity microSD card Insert the microSD card again The supported microSD card spec and the approved microSD card manufacturers please refer to section 1 3 Skip labels when printing Label size is not specified properly Sensor sensitivity is not set properly The media sensor is covered with dust Check if label size is setup correctly Calibrate the sensor by Auto Gap or Manual Gap op...

Page 44: ...t Media feeding is incorrect Please set the suitable density to have good print quality Make sure the label guide touch the edge of the media guide Gray line on the blank label The print head is dirty The platen roller is dirty Clean the print head Clean the platen roller Irregular printing The printer is in Hex Dump mode Turn off and on the printer to skip the dump mode ...

Page 45: ... Head 1 Always turn off the printer before cleaning the print head 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free clot...

Page 46: ... it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life The maximum printing ratio per dot line is 15 for this printer To print the full web black line the maximum black line height is limited to 40 dots which is 5mm for 203 DPI resolution p...

Page 47: ...y Kate 2018 5 4 Add Ch 3 13 Replacing the Label Guide Assembly Kate 2018 6 5 Add Ch 3 14 Replacing the Wi Fi module Assembly TE210 TE310 Series option Kate 2018 9 10 Revise Ch 3 8 Installing the Cutter Module TE210 TE310 Series option Revise Ch 3 9 Installing the Peeler Module TE210 TE310 Series option Kate 2019 3 21 Add note on Ch 5 MAINTENANCE Kate ...

Page 48: ...Xindian Dist No 35 Sec 2 Ligong 1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...