TSC TTP-2410MT Series, User Manual

Page 1: ...USER S MANUAL TTP 2410MU TTP 346MU TTP 644MU TTP 2410MT TTP 346MT TTP 644MT Series THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...se from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose o...

Page 3: ...s operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interfer...

Page 4: ...bis zu einer Außentemperatur von maximal 40 betrieben werden CAUTION Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions VORSICHT Explosionsgefahr bei unsachgemäßen Austaush der Batterie Ersatz nur durch denselben oder einem vom Hersteller empfohlenem ähnlichen Typ Entsorgung gebrauchter Batterien nach Angabren des Herstellers CAUTI...

Page 5: ...Control 13 2 3 1 LED Indication and Keys 15 2 3 2 Touch Screen MT series 16 3 Setup 18 3 1 Setting up the printer 18 3 2 Loading the Ribbon 19 3 2 1 Loading the Ribbon 19 3 2 2 Remove Used Ribbon 22 3 3 Loading the Media 23 3 3 1 Loading the Media 23 3 3 2 Loading the Fan fold External Media 27 3 3 3 Loading Media in Peel off Mode Option 28 3 3 4 Remove Liner from Internal Rewind Option 30 3 3 5 L...

Page 6: ...ics 48 5 8 1 Print Config 48 5 8 2 Dump Mode 50 5 8 3 Print Head 51 5 8 4 Display 51 5 8 5 Sensor 51 5 9 Advanced 52 5 10 Service 53 6 LCD Menu Function for MU Series 54 6 1 Enter the Main Menu 54 6 2 Main Menu Overview 54 6 3 Setup 55 6 3 1 Printer Setup TSPL2 ZPL2 55 6 3 2 Sensor 60 6 3 3 Serial Comm 61 6 3 4 Date Time 61 6 4 File Manager 62 6 5 Diagnostics 63 6 5 1 Print Config 63 6 5 2 Dump Mo...

Page 7: ...ting Ethernet by Diagnostic Tool 71 7 3 1 Using USB interface to setup Ethernet interface 71 7 3 2 Using RS 232 interface to setup Ethernet interface 72 6 3 3 Using Ethernet interface to setup Ethernet interface 73 8 Troubleshooting 75 9 Maintenance 78 Revise History 79 ...

Page 8: ...r codes can be printed in any one of the four directions This printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes...

Page 9: ...panish Italian Traditional Chinese Simplified Chinese Japanese Russian Polish Control panel with 6 operation buttons Control panel security TCF LED indicators Real time clock Internal Ethernet print server 10 100 Mbps interface USB 2 0 client High speed mode Serial RS 232C 2400 115200 bps interface USB host interface for scanner or PC keyboard 128 MB DDR2 SDRAM memory 128 MB FLASH memory SD FLASH ...

Page 10: ...52 Latin 2 Codepage 855 Cyrillic Codepage 857 Turkish Codepage 860 Portuguese Codepage 861 Icelandic Codepage 862 Hebrew Codepage 863 French Canadian Codepage 864 Arabic Codepage 865 Nordic Codepage 866 Russian Codepage 869 Greek 2 Codepage 950 Traditional Chinese Codepage 936 Simplified Chinese Codepage 932 Japanese Codepage 949 Korean Codepage 1250 Latin 2 Codepage 1251 Cyrillic Codepage 1252 La...

Page 11: ...de label rewind spindle and label redirect kit Regular guillotine cutter Cut on non adhesive material 0 06 0 25 mm thickness Rotary heavy duty cutter paper weight 200g m2 Care label cutter Media width 25 4 70 mm Media thickness Max 0 15 mm Media core ID 50 8 mm 76 2 mm Non print area 2mm from top of form KP 200 Plus series keyboard KU 007 Plus programmable smart keyboard Bluetooth module Serial in...

Page 12: ...4 dots mm Printing method Thermal transfer or direct thermal Dot size width x length 0 125 x 0 125 mm 1 mm 8 dots 0 084 x 0 084 mm 1 mm 12 dots 0 042 x 0 042 mm 1 mm 24 dots Print speed inches per second Up to 14 ips 11 14 ips for special media Up to 10 ips 7 10 ips for special media 4 ips Max print width 4 09 104 mm Max print length 1000 25400 mm 450 11430 mm 100 2540 mm Printout bias Vertical 1 ...

Page 13: ...ess than 3 inch Media wound type Printing face outside wound Media width 25 4 116mm 1 4 5 Media thickness 0 06 0 30 mm 2 3 11 8 mil max 300g m 2 Media core diameter 25 4 76 2 mm 1 3 Label length 5 25400 mm 0 20 1000 5 11 430mm 0 20 450 5 2540mm 0 20 100 Label length cutter mode 25 4 4064 mm 1 160 25 4 1854 mm 1 73 25 4 1016 mm 1 40 Label length peeler mode 25 4 152 4 mm 1 6 Gap height Min 2 mm Bla...

Page 14: ...de printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interfa...

Page 15: ...inter Overview 2 2 1 Front View 1 LED indicators 2 LCD display 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cover 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pri nt he ad For MU series ...

Page 16: ... 9 1 LED indicators 2 Touch screen 3 Operation buttons 4 Media view window 5 Paper exit chute 6 Printer cover 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pri nt he ad For MT series ...

Page 17: ...lever 8 Ribbon supply spindle 9 Media guide bar Rear label guide 10 Label roll guard 11 3 label supply spindle 12 External label entrance chute 13 Damper 14 Print head 15 Platen roller 16 Media sensor 17 Front label guide 2 1 3 P o w e r L E D i n d i c a t o r 4 13 7 Pri nt he ad 5 8 Pri nt he ad 9 Pri nt he ad 10 Pri nt he ad 11 Pri nt he ad 12 Pri nt he ad 6 14 Pri nt he ad 15 Pri nt he ad 16 P...

Page 18: ...3 0 Class 10 32G Scandisk 1 External label entrance chute 2 Power cord socket 3 Power switch 4 Ethernet interface 5 SD card socket 6 USB interface 7 USB host 8 RS 232C interface 9 GPIO interface Option 10 Centronics interface Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 1 3 2 4 US B inte rfa ce 7 USB inter face 6 5 ...

Page 19: ... 0 Class 10 UHS I 32G Transcend V3 0 Class 10 16G Kingston V2 0 Class 4 16G Scandisk V3 0 Class 10 UHS I 16G Scandisk The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot adapter is required ...

Page 20: ... 13 2 3 Operator Control For MU series LEDs USB interfac e LCD display USB interface Keys USB interface Printer model Printer firmware version USB interface ...

Page 21: ... 14 For MT series LEDs USB interfac e Touch screen USB interface Keys USB interface Icons USB interface Printer model Printer firmware version USB interface ...

Page 22: ...ing data ERROR Off Printer is ready On Carriage open or cutter error Blinking No paper paper jam or no ribbon Keys Function PAUSE Pause Resume the printing process MENU 1 Enter the menu 2 Exit from a menu or cancel a setting and return to the previous menu FEED Advances one label UP Scroll up the menu list SELECT Enter Select cursor located option DOWN Scroll down the menu list ...

Page 23: ... 16 2 3 2 Touch Screen MT series Tap an item to open use it Be selected Red USB interface Return USB interfac e Next page USB interface Up page USB interface Scroll down USB interface Scroll up ...

Page 24: ... 17 Set USB interfa ce ...

Page 25: ...s off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prior to plug in the power cord to printer power jack ...

Page 26: ...19 3 2 Loading the Ribbon 3 2 1 Loading the Ribbon 1 Open the printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Install the ribbon onto ribbon supply spindle ...

Page 27: ...clockwise about 3 5 circles onto the ribbon rewind spindle until it is smooth and properly stretched Note Please DO NOT push the ribbon release button when you are loading the ribbon The ribbon release button is used to remove the used ribbon 6 Close the print head mechanism Make sure the latches are engaged securely Note Please refer to video on TSC YouTube or driver CD Ribbon sensor ...

Page 28: ... 21 Loading path for ribbon ...

Page 29: ... Ribbon 1 Break the ribbon between ribbon guide plate and the ribbon rewind spindle 2 Push the ribbon release button to release the ribbon on the ribbon rewind spindle 3 Slide off the ribbon from ribbon rewind spindle PUSH ...

Page 30: ... 1 Loading the Media 1 Open the printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard ...

Page 31: ... roll 3 core label spindle 1 core label spindle Replace 3 core label spindle module to fit the 1 core label by removing two screws 5 Pull label roll leading edge forward through the media guide bar damper media sensor green and place the label leading edge onto the platen roller Adjust the rear label guide green to fit the width of the label Rear label guide ...

Page 32: ...oveable please make sure the gap or black mark is at the location where media gap black mark will pass through for sensing 7 Adjust front label guide to fit the width of the label 8 Close the print head mechanism Make sure the latches are engaged securely 9 Using the front display panel set media sensor type and calibrate the selected sensor Note Please calibrate the gap black mark sensor when cha...

Page 33: ... 26 Loading path for media ...

Page 34: ...printer right side cover 2 Insert the fan fold media through the bottom or rear external label entrance chute 3 Please refer to section 3 3 1 to loading media Note Please calibrate the gap black mark sensor when changing media Loading path for fan fold labels ...

Page 35: ... calibration first and set the printer mode to peeler mode Note Please calibrate the gap black mark sensor before loading media in peel off mode to avoid paper jam 4 Open print head release lever to pull approximately 650mm of label through the front of the printer 5 Push down the peel off roller release lever 6 Feed the label between peel off roller and platen roller Peel off roller ...

Page 36: ...dle and wind the spindle counter clockwise about 3 5 circles until the label is properly stretched 8 Lift up the peel off roller release lever and close the print head mechanism 9 Peeling will automatically start Press the FEED button to test PUSH PUSH ...

Page 37: ...nternal Rewind Option 1 Break the liner between peel off roller and the internal rewind spindle 2 Push the liner release button to release the liner on the internal rewind spindle 3 Slide off the liner from internal rewind spindle ...

Page 38: ...re label roll 1 core label roll 3 core label roll 3 Insert media into the printer label spindle Pull label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 4 Pull approximately 650mm of label through the label redirect front panel 5 Wrap the label onto the internal rewind spindle and stick the label onto the paper cor...

Page 39: ... 32 3 3 6 Remove Labels from Internal Rewind Option 1 Slide off the labels with supply holder guides from internal rewind spindle Supply holder guides ...

Page 40: ...erent pressure to print correctly Therefore it may require to adjust the pressure knob to get your best print quality For example if the label width is 4 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustme...

Page 41: ...quality please modify the printer density or adjust the print head pressure adjustment knob or adjust z axis mechanism first Caution Incorrectly adjusting print head burn line adjustment knobs can lead to poor print quality and may cause damage to the printer Proceed with caution Poor print quality when using paper thicker than 0 20mm may be due to the print head burn line not being at the optimiz...

Page 42: ...ibbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle ha...

Page 43: ... for step 3 Factory default setting the Z axis knob is rotated counter clockwise to the end of thread Turn the Z axis mechanism adjustment knob clockwise until you feel the knob touch the mechanism for the first adjustment If the wrinkle is still there please turn the Z axis mechanism adjustment knob clockwise about 1 4 circle each time for adjustment If the winkled direction is change from ˊ to ˋ...

Page 44: ... 5 LCD Menu Function for MT Series 5 1 Enter the Main Menu By Keys Press the MENU button and press the SELECT button to enter the main menu By touch display Tap the Menu icon on LCD to enter the main menu ...

Page 45: ...eed Tear Off Print Mode Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char Media Power Up Head Close Label Top Left Position Reprint Mode Format Convert Sensor Auto Calibration Manual Setup Threshold Detect Maximum Length Advanced Interface Serial Ethernet File Manager DRAM FLASH Diagnostics Print Config Dump Mode Print Head Display Sensor Advanc...

Page 46: ...direction setting value is either 1 or 0 Use this item to setup the printout direction DIRECTION 0 DIRECTION 1 0 Print mode This item is used to set the print mode There are 5 modes as below Printer Mode Description None Next label top of form is aligned to the print head burn line location Tear Off Mode Batch Mode Once image is printed completely label gap black mark will be fed to the tear plate...

Page 47: ...tion Available setting value is from to or 0 to 9 000 Shift Y 000 Reference X This item is used to set the origin of printer coordinate system horizontally and vertically Available setting value is from 0 to 9 000 Reference Y 000 Code page Use this item to set the code page of international character set 850 Country Use this option to set the country code 001 Note If printing from enclosed softwar...

Page 48: ...ust your density based on selected media 16 Menu ZPL2 Darkness Print Speed Tear Off Print Mode Tear Off Peeler Off Cutter Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prodix Delimiter Char Media Power Up Feed Calibration Length No Motion Head Close Feed Calibration Length No Motion Label Top Left Position Reprint Mode Enabled Disabled Format Convert None 150 300...

Page 49: ... printer s DRAM Flash or optional memory card N A List Setup This feature is used to print current printer configuration to the label N A Control Prefix This feature is used to set control prefix character N A Format Prefix This feature is used to set format prefix character N A Delimiter Char This feature is used to set delimiter character N A Media Power Up This option is used to set the action ...

Page 50: ... panel Disabled Format Convert Selects the bitmap scaling factor The first number is the original dots per inch dpi value the second the dpi to which you would like to scale None Note If printing from enclosed software driver the software driver will send out the commands which will overwrite the settings set from the panel ...

Page 51: ...t apply to the media please use Manual function to set the paper length and gap bline size then scan the backing mark to calibrate the sensor sensitivity N A Threshold Detect This option is used to set sensor sensitivity in fixed or auto Auto Maximum Length This option is used to set the maximum length for label calibration 253 mm Advanced This function can set the minimum paper length and maximum...

Page 52: ...used to set the RS 232 baud rate 9600 Parity This item is used to set the RS 232 parity None Data Bits This item is used to set the RS 232 Data Bits 8 Stop Bit s This item is used to set the RS 232 Stop Bits 1 Menu Interface Serial Ethernet Menu Interface Serial Baud Rate 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps Parity None Odd Even Data Bits 7 8 Stop Bit s 1 2 ...

Page 53: ...le Item Description Default Status Use this menu to check the Ethernet IP address and MAC setting status N A DHCP This item is used to ON or OFF the DHCP Dynamic Host Configuration Protocol network protocol N A Static IP Use this menu to set the printer s IP address subnet mask and gateway N A Menu Interface Ethernet Status Configure DHCP Static IP ...

Page 54: ...ter available memory and file list Item Description DRAM Use this menu to show delete and run BAS the files saved in the printer DRAM memory FLASH Use this menu to show delete and run BAS the files saved in the printer Flash memory Menu File Manager DRAM FLASH ...

Page 55: ... dot damage on the print head heater element Self test printout Model name F W version Firmware checksum Printer S N TSC configuration file System date System time Printed mileage meter Cutting counter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor intension Code page Country code Menu Diagnostics Print Config Dump Mode Print Head Display Sensor Menu Di...

Page 56: ...ix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration Numbers of download files Total available memory space Print head check pattern Note Checking dot damage requires 4 wide paper width ...

Page 57: ...57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C 4F 41 44 20 46 2C TEST4 DA 22 54 45 53 54 34 2E 44 41 T 5 CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 TEST2 D 20 22 54 45 53 54 32 2E...

Page 58: ...and bad dots for print head 5 8 4 Display This feature can check the display for printer 5 8 5 Sensor This feature can check the intension reading values for printer sensors Menu Diagnostics Print Head Menu Diagnostics Display Menu Diagnostics Sensor Gap Black Mark Ribbon ...

Page 59: ...screen Calibration This item is used to calibrate the center of the cross for best result for touchscreen Date Time This item is used to setup the date and time on display Cutter Type This item is used to set the cutter type Language This item is used to setup the language on display Menu Advanced Display Brightness Touchscreen Calibration Date Time Cutter Type Language ...

Page 60: ...lization This feature is used to restore printer settings to defaults Printer Information This feature is used to check printer serial number printed mileage m labels pcs and cutting counter Contact us This feature is used to check the contact information for tech support service Menu Service Initialization Printer Information Contact us ...

Page 61: ... categories for the main menu You can easy to set the settings of printer without connecting the computer Please refer to following sections for more details Main Menu Setup Print Setup Sensor Serial Comm Ethernet Date Time File Manager File List Avail Memory Del All Files Diagnistics Print Config Dump Mode Rotate Cutter Language English Chinese TC Chinese SC Japanese Korean German Italian French ...

Page 62: ...this item to setup print speed The each increase or decrease is 1 ips Available setting is from 4 to 12 6 Density Use this option to setup printing darkness The available setting is from 0 to 15 and the step is 1 You may need to adjust your density based on selected media 8 Main Menu Setup Printer Setup TSPL2 Speed Density Direction Print mode None Batch Mode Peeler Mode Cutter Mode Cutter Batch O...

Page 63: ...atch Cut the label once at the end of the printing job Batch Mode Offset This item is used to fine tune media stop location Available setting value is from to or 0 to 9 000 Shift X This item is used to fine tune print position Available setting value is from to or 0 to 9 000 Shift Y 000 Reference X This item is used to set the origin of printer coordinate system horizontally and vertically Availab...

Page 64: ...tup print speed The each increase or decrease is 1 ips Available setting is from 1 to 6 2 Main menu Setup Printer setup ZPL2 Darkness Print Speed Tear Off Print Mode Tear Off Peeler Off Cutter Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prodix Delimiter Char Media Power Up Feed Calibration Length No Motion Head Close Feed Calibration Length No Motion Label Top ...

Page 65: ...racter N A Format Prefix This feature is used to set format prefix character N A Delimiter Char This feature is used to set delimiter character N A Media Power Up This option is used to set the action of the media when you turn on the printer Selections Description Feed Printer will advance one label Calibration Printer will calibration the sensor levels determine length and feed label Length Prin...

Page 66: ... 59 you would like to scale Note If printing from enclosed software driver the software driver will send out the commands which will overwrite the settings set from the panel ...

Page 67: ... item is used to set the continuous media sensor type and calibrate the sensor N A Automatic Printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically N A Manual In case Automatic cannot apply to the media please use Manual function to set the paper length and gap bline size then scan the backing mark to calibrate the sensor sensitivity N A Pre Printed This function can...

Page 68: ...RS 232 parity None Data Bits This item is used to set the RS 232 Data Bits 8 Stop Bit s This item is used to set the RS 232 Stop Bits 1 6 3 4 Date Time This option is used to set the date time for RTC Main Menu Setup Serial Comm Baud Rate 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps Parity None Odd Even Data Bits 7 8 Stop Bit s 1 2 Main Menu Setup Date Time Date Tim...

Page 69: ...tion File List Use this menu to show delete and run BAS the files saved in the printer DRAM Flash Card memory Avail Memory Use this menu to show available memory space Del All Files Use this menu to delete all files Main Menu File Manager Flie List DRAM FLASH CARD Avail Memory Del All Files DRAM FLASH CARD ...

Page 70: ... any dot damage on the print head heater element Self test printout Model name F W version Firmware checksum Printer S N TSC configuration file System date System time Printed mileage meter Cutting counter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor intension Code page Country code Menu Diagnostics Print Config Dump Mode Rotate Cutter Main Menu Diagn...

Page 71: ...ix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration Numbers of download files Total available memory space Print head check pattern Note Checking dot damage requires 4 wide paper width ...

Page 72: ...4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C 4F 41 44 20 46 2C TEST4 DA 22 54 45 53 54 34 2E 44 41 T 5 CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 TEST2 D 20 22 54 45 53 54 32 2E 44...

Page 73: ... Cutter In case paper is jammed in the cutter this feature can rotate the cutter blade forward or reverse direction which is helpful to remove the jammed paper easily from the cutter Main Menu Diagnostics Rotate Cutter ...

Page 74: ...6 Language This item is used to setup the language on display Main Menu Language English Chinese TC Chinese SC Japanese Korean German Italian French Russian Polosh Spanish Lithuanian Czech Portuguese Serbian ...

Page 75: ...ation This feature is used to restore printer settings to defaults Mileage Info This feature is used to check the printed mileage Serial Info This feature is used to check the printer serial number Maintenance Info This feature is used to check the maintenance information Menu Service Initialization Mileage Info Serial Info Maintenance Info ...

Page 76: ...ds to a printer With the aid of this powerful tool you can review printer status and setting in an instant which makes it much easier to troubleshoot problems and other issues 7 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility ...

Page 77: ...the Printer Setup group media sensor field Ethernet Setup Setup the IP address subnet mask gateway for the on board Ethernet RTC Setup Synchronize printer Real Time Clock with PC Factory Default Initialize the printer and restore the settings to factory default Reset Printer Reboot printer Print Test Page Print a test page Configuration Page Print printer configuration Dump Text To activate the pr...

Page 78: ...nterface to setup Ethernet interface 1 Connect the printer and computer with USB cable 2 Turn on the printer power switch 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 5 Click on the Ethernet Setup button from Pri...

Page 79: ...agnostic Utility by double clicks on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet ...

Page 80: ... 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicks on the icon 4 Select Ethernet as the interface then click on the Setup button to setup the IP address subnet mask and gateway for the on board Ethernet 5 Click the Discover Device button to explore the printers that exist on the network ...

Page 81: ...lds then click Set Printer Name to take effect this change Note After clicking the Set Printer Name or Set IP button printer will reset to take effect the settings 8 Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web se...

Page 82: ...INT at the end of the file and there must have CRLF at the end of each command line No print on the label Label or ribbon is loaded not correctly Use wrong type paper or ribbon Follow the instructions in loading the media and ribbon Ribbon and media are not compatible Verify the ribbon inked side The print density setting is incorrect No Ribbon Running out of ribbon The ribbon is installed incorre...

Page 83: ...he printer is in Hex Dump mode The RS 232 setting is incorrect Turn off and on the printer to skip the dump mode Re set the Rs 232 setting Label feeding is not stable skew when printing The media guide does not touch the edge of the media If the label is moving to the right side please move the label guide to left If the label is moving to the left side please move the label guide to right Skip la...

Page 84: ...arameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect Calibrate the sensor sensitivity again Set the correct label size and gap size Press MENU SELECT x3 DOWN x6 SELECT to fine tune the parameter of Shift Y If using the software BarTender please set the vertical offset in the driver ...

Page 85: ...ce Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with water Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 100 ethanol to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As needed Interior Brush or vacuum As ne...

Page 86: ...e History Date Content Editor 2015 6 26 Modify section 1 6 Camille 2015 7 31 Modify section 3 3 3 Loading media in peel off mode Camille 2015 10 19 Modify section 2 2 3 Recommended SD card specification Camille ...

Page 87: ...1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail apac_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...