TSC TTP-384M, User Manual

Page 1: ...THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER TTP 384M USER S MANUAL ...

Page 2: ... 3 3 Front Panel Keys 9 2 4 Setting Up the Printer 9 2 5 Loading Ribbon 10 2 6 Loading Media 13 3 Menu Function 15 3 1 Setup Menu Overview 16 3 1 1 Printer Setup 17 3 1 2 Sensor 24 3 1 3 Serial Comm 32 3 1 4 Ethernet 35 3 2 File Manager 38 3 2 1 File List 38 3 2 2 Avail Memory 38 3 2 3 Del All Files 39 3 3 Diagnostics 40 3 3 1 Print Config 40 3 3 2 Dump Mode 41 3 3 3 Rotate Cutter 42 3 4 Language ...

Page 3: ...iagnostic Tool 45 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup 46 5 Troubleshooting 47 5 1 Common Problems 47 5 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 51 6 Maintenance 53 Revise History 55 ...

Page 4: ... of the four directions This printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes of alphanumeric bitmap font OCR ...

Page 5: ...r Aerosolreiniger Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung 4 Die Netza sein 5 Das 6 Bei der Aufstellung des Gerätes ist auf siche Fallen könnte Beschädigungen hervorrufen 7 Beáchten Sie beim Anschluß an das stromn 8 Dieses das Gerät kann bis zu einer Außentemperatur von maximal werden CAUTION 1 HAZARDOUS MOVING PARTS IN CUTTER MODULE KEEP FINGER AND OTHER BODY 3 TIONS PARTS AWAY...

Page 6: ... retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable One ribbon take up paper core If any parts are missing please contact the Customer Service Department of your purchased re...

Page 7: ...2 2 Printer Overview 2 2 1 Front View 1 2 3 6 4 5 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Printer cover 6 Cutter module Optional 4 ...

Page 8: ...2 3 5 1 Ribbon rewind spindle 2 Printhead 3 Ribbon sensor 4 Media sensor 5 Platen roller 6 Printhead release lever 7 Ribbon supply spindle 8 Label rollguard 9 Label supply spindle 10 Media guide bar 11 Label guide 5 9 4 10 6 11 ...

Page 9: ...h Recommended SD card specification SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 128 MB SanDisk Transcend V1 0 V1 1 256 MB SanDisk Transcend Panasonic V1 0 V1 1 512 MB SanDisk Transcend Panasonic V1 0 V1 1 1 GB SanDisk Transcend Panasonic V2 0 SDHC CLASS 4 4 GB V2 0 SDHC CLASS 6 4 GB SanDisk Transcend Panasonic V1 0 V1 1 microSD 128 MB Transcend Panasonic 8 7 6 9 4 5 2 3 ...

Page 10: ...miniSD 128 MB Transcend Panasonic V1 0 V1 1 miniSD 256 MB Transcend Panasonic V1 0 V1 1 miniSD 512 MB Transcend Panasonic V1 0 V1 1 miniSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend V2 0 SDHC CLASS 6 miniSD 4 GB The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot ...

Page 11: ...Front panel buttons 2 3 2 LED Indicators LED Status Indication Off Printer power off On Printer power on On Printer is ready Printer is paused Blinking Printer is downloading data Off Printer is ready On Carriage open OR Cutter error Blinking No paper Paper jam OR No ribbon 8 ...

Page 12: ...he menu options Scroll down the menu options Select the currently highlighted option 2 4 Setting Up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power ou...

Page 13: ...n the printhead mechanism Printhead release lever 3 Install the ribbon onto the ribbon supply spindle Note Make sure the ribbon is set at the center of the spindle 4 Install the paper core onto the ribbon rewind spindle Note Make sure the paper core is set at the center of the spindle 10 ...

Page 14: ...o ribbon rewind paper core keeping the ribbon flat and wrinkle free 6 Wind the ribbon rewind spindle clockwise roughly 3 5 circles until ribbon is smooth properly stretched and wrinkle free Ribbon Ribbon sensor 7 Close the printhead mechanism making sure the latches are engaged properly ...

Page 15: ...z Loading path for ribbon 12 ...

Page 16: ...ease lever 3 Remove ONE label rollguard 4 Place media roll on label supply spindle 5 Replace label rollguide Note Make sure the media is set at the center of spindle Label rollguides 6 Pull the leading edge of the label forward through the media guide bar past media sensor and place the leading edge onto the platen roller 13 ...

Page 17: ... fit label width 8 Close printhead mechanism making sure the latches are engaged properly 9 Using the front display panel set media sensor type and calibrate the selected sensor Note Re calibrate the gap black mark sensors when changing media z Loading path for roll labels ...

Page 18: ... Exit Printer Setup File List Print Config English Mileage Info Initialization Sensor Avail Memory Dump Mode Chinese TC Serial Comm Del All Files Rotate Cutter Chinese SC Exit Ethernet Exit Japanese Exit Exit German Italian French Notice Ethernet function is available on the LCD display when Ethernet card is installed 15 ...

Page 19: ...t s Exit Exit Data Bits Exit Calibration Parity Configure ZPL2 Status Baud Rate Status Setup Exit Sensor Serial Comm Ethernet Printer Setup TSPL2 Notice Ethernet function is available on the LCD display when Ethernet card is installed 16 ...

Page 20: ...0 000 5 1 1 Batch Mode 6 2 GER 003 7 3 Cutter Mode DAN 032 FRE 031 9 5 8 4 Exit 10 6 11 7 ITA 033 SPA 034 SWE 036 12 8 SWI 038 9 10 437 039 042 850 041 11 044 12 852 13 860 14 15 863 045 865 046 857 047 1252 048 061 1250 049 055 1254 1253 1251 1255 1256 1257 358 1258 Exit 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 936 932 351 None Peeler Mode Cutter 949 17 ...

Page 21: ...sity Direction Density 8 Use this option to setup printing darkness The available setting is from 0 to 15 and the step is 1 Printer default density is 8 You may need to adjust your density based on selected media Press and to increase decrease the printing darkness Press key to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed softwar...

Page 22: ...r Mode This option is used to set the print mode Printer default setting is Batch Mode When enter this list the print mode in the right side of icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description None Next label top of form is aligned to the p...

Page 23: ...ed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 6 Shift X Shift Y Print Setup 7 12 Offset Shift X Shift Y Shift Y 000 This option is used to fine tune print position Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 9 Press the button to set...

Page 24: ...o refer the programming manual When enter the code page list the code page in the right side of icon is the printer current setting Press the and to select the code page and press the button to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setti...

Page 25: ...page number International Character Set 8859 1 Latin 1 8859 7 Greek 8859 2 Latin 2 8859 9 Turkish 8859 3 Latin 3 8859 10 Latin 6 8859 4 Baltic 8859 15 Latin 9 8859 5 Cyrillic 3 1 1 8 Country 22 Print Setup 11 12 Reference Y Code Page Country Country 1 23 001 002 003 Use this option to set the country code for the LCD display Press the and to select the country code and press the button to set the ...

Page 26: ...ted Kingdom 055 Brazil 002 Canadian French 036 Hungarian 045 Danish 061 English International 003 Spanish Latin America 038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish 033 French France 042 Slovak 049 German ...

Page 27: ...essage Paper Len 812 Gap Size 24 Intensity 3 Ref Level 512 3 1 2 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media Exit Gap Mode Bline Mode Cont Mode Automatic Automatic Automatic Pre Printed Manual Manual Manual Exit Pre Printed Exit Exit Calibration 24 ...

Page 28: ...cally When calibration is completed the LCD screen will return to the previous menu A 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the gap sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00812 dot 1 Press the button to move the cursor from left digit to right digit and p...

Page 29: ...calibration is complete Press the button the LCD screen will return to the previous menu A 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity It can to get the sensor sensitivity accurately 26 When enter Pre Printed option you will see following message Please complete there steps Paper Len 00812 dot 1 Press the button to move the cursor ...

Page 30: ...27 Gap Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu ...

Page 31: ...alibrate the bline sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00151 dot 1 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor from l...

Page 32: ...bration is complete Press the button the LCD screen will return to the previous menu B 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity It can to get the sensor sensitivity accurately 29 When enter Pre Printed option you will see following message Please complete there steps Paper Len 00812 dot 1 Press the button to move the cursor from...

Page 33: ...30 Bline Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu ...

Page 34: ...sor calibration cannot apply to the media please use Manual function to calibrate the sensor manually When enter Manual option you will see following message Please complete there steps Cont Mode Remove Label Intensity x Ref Level xxx 1 Remove the continuous label Press the button to set the value into the printer Cont Mode Scan Paper Intensity x Ref Level xxx 2 Then put the continuous label under...

Page 35: ...is complete Press the button the LCD screen will return to the previous menu 3 1 3 Serial Comm Serial Comm Baud Rate Parity Data Bits Exit Stop Bit s 1200 bps None 7 1 2400 bps Odd 8 2 4800 bps Even Exit Exit 9600 bps Exit 19200 bps 38400 bps 57600 bps 115200 bps Exit 32 ...

Page 36: ...his option is used to set the RS 232 parity The default setting is None Press and buttons to select the different parity and press button to set the value into printer When you enter this list the parity in the right side of is the printer current setting Press key to cancel the setting and return to the previous menu 3 1 3 3 Data Bits Serial Comm 3 5 Baud Rate Parity Data Bits Data Bits 2 3 7 8 E...

Page 37: ... the RS 232 Stop Bits The default setting is 1 stop bit Press and buttons to select the different Stop Bits and press button to set the value into printer When you enter this list the option in the right side of icon is the printer current setting Press key to cancel the setting and return to the previous menu 34 ...

Page 38: ...to enter the option Press key to cancel the setting and return to the previous menu Exit Ethernet Status Configure IP Address DHCP MAC Static IP Exit Exit 3 1 4 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 4 1 1 IP Address 35 Ethernet 1 3 Status Configure Exit Status 1 3 IP Address MAC Exit IP Address 0 0 0 0 Subnet Mask 0 0 0 0 Gateway 0 0 0 0 The IP address info...

Page 39: ...r s DHCP and Static IP 3 1 4 2 1 DHCP Ethernet 2 4 Status Configure Reset Press and buttons to select the DHCP function and press to enter Press key to cancel the setting and return to the previous menu Press button the printer will set DHCP and restart to reset the setting Press button to return to the previous menu MAC Address 001B82 FF0918 Status 2 3 IP Address MAC Exit Configure 1 3 DHCP Stati...

Page 40: ...nter the option Press key to cancel the setting and return to the previous menu IP Address Press button to move the cursor from left to right digits and press the button to scroll the value from 0 to 9 Press button to next setting Press the button printer will restart to reset the Ethernet module setting Press key to cancel the setting 000 000 000 000 Gateway 000 000 000 000 Subnet Mask 000 000 00...

Page 41: ...sh Card memory To show the files File Manager 1 4 File List 2 4 FLASH File List File List FLASH DEMO TTF Avail Memory CARD DEMO BAS Del All Files Exit To delete the file Please follow the order to press the button FLASH File List DEMO TTF DEMO TTF 1 75 MB DEMO BAS DOWN Delete To run the file BAS Please follow the order to press the button FLASH File List DEMO BAS DEMO TTF 406 Byte S DEMO BAS DOWN ...

Page 42: ...es CARD 0 KB 3 2 3 Del All Files Use this menu to delete all files Press button to delete all files in the device Press to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files File List DRAM Avail Memory FALSH SELECT YES Del All File CARD MENU NO 39 ...

Page 43: ... if there is any dot damage on the printhead heater element Diagnostics 1 4 Self Test Printing Print Config 1 1 Dump Mode Rotate Cutter Self test printout Printhead check pattern Model name and F W version Printed mileage meter Firmware checksum Serial port configuration Code page Country code Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor sensitivity N...

Page 44: ...ck to the previous menu DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D TEST2 44 20 22 54 45 53 54 32 2E DAT 5 CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C 4F...

Page 45: ...t Config DOWN Rev Dump Mode Rotate Cutter MENU Exit 3 4 Language English Chinese TC Chinese SC Japanese Polish Spanish Exit Language German Italian French Russian This option is used to setup the language on LCD display Press and buttons to scroll the curser to desire language and press button to select this option Press key to cancel the setting and return to the previous menu The default languag...

Page 46: ...e When printer initialization is done please calibrate the gap or black mark sensor before printing Parameter Default setting Speed 2 IPS 50 8 mm sec Density 8 0 Label width 8 64 219 5mm Label height 4 00 101 6mm Sensor type Gap sensor Gap setting 0 12 3 0mm Print direction 0 Reference point 0 0 upper left corner Offset 0 Print mode Batch mode Serial port settings 9600 bps none parity 8 data bits ...

Page 47: ...ll be reset Need to re calibrate the gap Language English IP address DHCP 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initialization 4016 Mileage Info Labels pcs Exit 51698 ...

Page 48: ...n be used to send additional commands to the printer and troubleshoot any issues during use Note The Diagnostic Utility requires printer firmware V6 00 and above 4 1 Start the Diagnostic Tool 1 Double click the Diagnostic tool icon to start the software 2 Four features Printer Configuration File Manager Bitmap Font Manager Command Tool are included in the Diagnostic utility Features tab Interface ...

Page 49: ...ter dump mode Configuration Page Prints printer configuration RTC Setup Setup printer s Real Time Clocks Calibrate Sensor Calibrates the sensor to the specifications of the Printer Setup group media sensor field Reset Printer Reboots the printer Print Test Page Prints a test page Ignore AUTO BAS Disregards the downloaded AUTO BAS program upon printer startup Ethernet Setup Setup Ethernet settings ...

Page 50: ...y Supply a new ribbon roll Please refer to the steps in user s manual to reinstall the ribbon No Paper Running out of label The label is installed incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label si...

Page 51: ...printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Memory full FLASH DRAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 256 files The max user addressable memory spa...

Page 52: ...orrectly Label feeding is not stable skew when printing The media guide does not touch the edge of the media If the label is moving to the right side please move the label guide to left If the label is moving to the left side please move the label guide to right Skip labels when printing Label size is not specified properly Sensor sensitivity is not set properly The media sensor is covered with du...

Page 53: ...haed is dirty The platen roller is dirty Clean the printhead Clean the platen roller Irregular printing The printer is in Hex Dump mode The RS 232 setting is incorrect Turn off and on the printer to skip the dump mode Re set the Rs 232 setting ...

Page 54: ...ting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts There are 5 levels of print head pressure adjustment knob settings The lowest pressure index is 1 and the highest pressure index is 5 Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle happens from label lower right to upper left di...

Page 55: ...en set to index 1 the lowest pressure index please increase the left side print head pressure Adjust the print head pressure adjustment knobs The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower right s...

Page 56: ... for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the printhead surface Clean the printhead when changing a new label roll Printhead Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Sensor Compressed air or vacuum ...

Page 57: ...ease use 100 Ethenol DO NOT use medical alcohol which may damage the printer head z Regularly clean the printhead and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 58: ...dd ribbon take up paper core Camille 2009 3 9 Revise recommended SD card specification list 2 2 3 section Camille 2009 3 23 Revise section 1 2 Camille 2009 4 7 Revise section 1 2 Camille 2009 6 19 Revise section 1 2 and 2 2 2 Camille 2009 6 25 Add 5 2 section Mechanism fine adjustment to avoid ribbon wrinkles Camille ...

Page 59: ... 1st Rd Wujie Town 11F No 205 Sec 3 Beishin Rd Shindian City I Lan County 268 Taiwan R O C Taipei 231 Taiwan R O C TEL 886 3 990 6677 TEL 886 2 8913 1308 FAX 886 3 990 5577 FAX 886 2 8913 1808 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com ...