6.3
Troubleshooting
System Error
This error can occur if one of the required DLLs is missing from the program directory, or
when the Microsoft Visual C++ 2010 x86 Redistributable software package is not
installed.
Extract the contents of TSSUpdater.zip into the program directory and install the
Microsoft Visual C++ 2010 x86 Redistributable software package.
Bad Frames integrity
This error can occur if the firmware file is corrupted.
Obtain a new copy of the firmware file.
Serial port error
This error can occur when opening a session while using a serial port.
Restart the application or unplug your device and plug it back in again.
Firmware update error
This error can occur if the device was accidently unplugged before the update process
has finished or because of a communications error between the device and the
connected computer.
Start the firmware update process again.
Error 33
This error can occur in the rare situation of the device firmware being faulty.