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9.
Warranty
Tsubakimoto Chain Co.: hereinafter referred to as “Seller”
Customer: hereinafter referred to as “Buyer”
Goods sold or supplied by Seller to Buyer: hereinafter referred to as “Goods”
9-1. Warranty period without charge
18 months effective the date of shipment or 12 months effective the first use of Goods, including
installation of Goods to Buyer’s equipment or machines - whichever comes first.
9-2. Warranty coverage
Should any damage or problem with the Goods arise within the warranty period, given that the Goods
were operated and maintained under instructions provided in the manual, Seller would repair and
replace at no charge once the Goods are returned to Seller. The following are excluded from the
warranty.
1) Any cost related to removal or re-installation of Goods from the Buyer’s equipment or machines
to repair or replace parts.
2) Cost to transport Buyer’s equipment or machines to the Buyer’s repair shop.
3) Costs to reimburse any profit loss due to any repair or damage and consequential losses caused
by the Buyer.
9-3. Warranty with charge
Seller will charge any investigation and repair of Goods caused by:
1) Improper installation by failing to follow the instruction manual.
2) Insufficient maintenance or improper operation by the Buyer.
3) Incorrect installation of Goods into other equipment or machines.
4) Structure change of the Goods by any modifications or alterations by the Buyer.
5) Any repair by engineers other than the Seller or those designated by the Seller.
6) Operation in inappropriate environment not specified in the manual.
7) Force Majeure or forces beyond the Seller’s control such as natural disaster and injustice done by
third party.
8) Secondary damage or problem incurred by the Buyer’s equipment or machines.
9) Defected parts supplied, or specified by the Buyer.
10) Incorrect wiring or parameter setting by the Buyer.
11) The end of life cycle of the Goods under normal use condition.
12) Losses or damages not liable to the Seller
9-4. Dispatch the Seller’s engineer
Service to dispatch Seller’s engineer for investigation, adjustment or trial testing, etc. of Seller’s Goods
are at Buyer’s expense.
9-5. Others
•
In accordance with the policy of Tsubakimoto Chain Co., the contents of this instruction manual
are subject to change without notice.
•
We take all possible measures to ensure that there is no error in writing or defect with the
contents of this instruction manual.
•
We highly appreciate it, if you would let us know any error or defects found in this instruction
manual.
