T-POS Terminal -
Operator’s Guide
Page 15 of 29
Note: The order in which the sale buffers are paid has no relevance as long as they are
eventually paid and finalised.
The T-POS system provides a mechanism to manage long expired sales, covered more in depth
in
chapter 2.21 Recovering a Dispenser Transaction
2.12
Using Prepay
Prepay has become increasingly more popular as the price of fuel has creeped up
in recent times and because of this so too the number of drive-offs.
Fuel is a high volume, low margin game and losses due to theft have a significant
impact on profitability. Debt recovery is often not possible or at best costly in
relation to the amount involved so any tool to help minimise this by accepting
payment for the fuel upfront and before the refuelling process begins can be very
helpful.
The centre of the Prepay method of payment is the button to the right of the
dispenser management panel and the process usually follows these steps:
1.
The customer having arrived at the refuelling
station approaches the T-POS Operator in the
kiosk and usually indicates the amount, the
dispenser and in case of a multi-product
dispenser, the grade as well.
2.
The T-POS Operator enters the details into the
dialog provided, accepts the payment with the
preferred method and if required, a provisional
receipt (provisional because the fuel has not
been yet dispensed) is optionally printed. At this
point, the indicated dispenser status icon will
change into green, awaiting the customer to lift
the nozzle and commence refuelling.
3.
The dispenser is pre-set for the
amount indicated and the customer is
expected to return to the vehicle,
dispense the fuel and drive away
when finished.
4.
The value paid and pre-set is displayed
on the dispenser icon for future
reference.
Note: Because the dispenser is pre-set, the customer cannot take any more fuel than
they paid for.
5.
After the fuel has been dispensed, a purchase receipt can be printed if the customer so
chooses and return to the kiosk to request one.
Figure 6: T-POS Prepay Dialogue
Figure 7: T-POS Prepay Example
